Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.
As an Operations Manager Porto, you are the operational engine for a
group of Numa properties. Your mission is to work with and lead a team of on-site
Operations Coordinators to flawlessly execute our brand and operational standards,
bringing your properties to the next level and ensuring our guests have consistently
exceptional stays. You don't just oversee the daily operation; you use data to guide
your team's focus and to raise the bar, safeguard and keep our buildings in good
shape, and ensure financial accuracy and efficiency. You are the calm, decisive
problem-solver, leading your pack ensuring our tech-enabled hotel model runs
seamlessly at scale.
In this role, you will:
Analyze operational metrics, guest feedback, and maintenance logs to identify
trends, optimize daily processes, and direct your team's attention to where it is
needed most.
for your properties, you know them inside out. Lead weekly meetings with our
external partners to ensure that our high standards for cleanliness,
maintenance, and brand consistency are rigorously executed across all your
locations.
the physical health of your buildings. You oversee preventative maintenance
programmes, execute property improvement projects, and manage
relationships with landlords and external contractors.
Operations Coordinators. You are on-site with them, you ensure they have the
tools, structure, and support needed to execute their daily on-site tasks
flawlessly and deliver exceptional guest experiences day-in and day-out.
and central departments (like Guest Experience, Tech, and Finance), ensuring
company-wide initiatives are rolled out smoothly and local insights are shared.
will approve invoices, juggle an operational budget, and collaborate closely
with financial controllers to ensure accurate P&Ls and expense tracking and
drive financial optimization initiatives.
We encourage you to apply even if you don't think you meet all of the
below criteria. We care most that you are excited about the role and our mission, and
are willing to learn. Ideally, you have:
and motivate a distributed, hands-on team.
the numbers and translate them into practical action to lift quality and enhance
efficiency.
invoices, and understanding the basic building blocks of a financially healthy
operation
from the desk and out interacting with the physical product. You aren't afraid
to get your hands dirty when required, leading by example in supporting your
team and partners on site with issues they may encounter.
long-standing issues rather than waiting for them to escalate.
head-on and take accountability for the performance of your properties and
team.
working towards a common goal.
operations, or facility management, with a track record of guiding or
overseeing a team.
Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
For more information on the processing of your personal data, please see our Privacy Notice.
In a world of stuffy, faceless hotels, we’re leading the industry into a new era. We’re replacing the unnecessary hassle with simplicity and delight. Mixing technology and taste together in the world’s greatest neighbourhoods, we create stays that are unashamedly original and unforgettably authentic. With the comforts of home and the quality of a boutique hotel, we make sure our guests have everything they need to live like a local, escape for a weekend, or unwind during a business trip. If they want to stay for longer, we’ve got that covered as well. We’ve designed our properties with our guests’ joy in mind, whether they stay for a night, a week, or a season.
Numa does away with complicated check-ins, long queues, and unpredictable accommodations. Instead, we take the best parts of travel—the carefully designed spaces, the thrill of a new city, fluffy towels, a comfy bed—and blend them with state-of-the-art technology. For our guests, it’s a one-of-a-kind mix of ease and experience, a super-simple guest journey in Europe’s most exciting neighborhoods.
Our world-class guest experience is just the tip of the iceberg. With our proprietary full-stack software suite, we’ve digitalised over 80% of our internal processes, from booking and room allocation to housekeeping, accounting, and more. This keeps us scalable and cost-efficient, and helps us to weather even the most volatile of market fluctuations. By using intelligent yield management, distribution and our in-house operating systems, we can significantly reduce our administrative workload operating costs. We’re always able to keep things agile and efficient, which frees us up to focus on what’s most important: the satisfaction of our visitors.
