Job Description

Providing necessary guidance and leadership to enable the Front Desk & Guest Services staff to meet the goals and objectives set by hotel management.

• Confer with department supervisors to assure maximum customer satisfaction and efficient utilization of manpower.
• Resolve guests' concerns, taking corrective action as necessary.
• Inspects facilities, services and equipment and recommends changes or improvements as necessary.
• Establishes and administers safety policies and procedures pertaining to the Hotel Department and assures adherence to these policies and procedures.
• Maintains close work relationships with other departments managers/supervisors to promote smooth, efficient operations.
• Recommend personnel changes in assigned areas, including the hiring, promotion, demotion, and release of staff. Establishes and maintains required channels of communication.
• Promotes a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and upward mobility.
• Recommend/implement incentive programs in the department that address reducing costs or increasing revenues.
• Provides training, orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted Hospitality Total Service scores.
• Any other tasks/functions assigned by direct supervisor.

• Must be 21 years of age or older
• Listen to and offer reasonable solutions in response to hotel guest complaints or problems.
• Review Hotel Occupancy and work with the staff on rates, special groups, events, etc. for the shift.
• Attend informational and pre-convention meetings to determine if the group requires special needs.
• Assist with employee schedule adjustments as needed (due to sick calls, etc.)
• Complete employee performance appraisals.
• Coach and discipline associates as necessary.

ADDITIONAL REQUIREMENTS

• College degree preferred or related experience required
• Three to five years of supervisory experience required hotel operations.
• Excellent interpersonal, customer service, communication, team building, and problem-solving skills are required.
• Demonstrated ability to maintain consistent, high quality service levels.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must be able to work at a fast pace and in stressful situations.
• Must have knowledge of computer systems and applications.
• Must be able to read, write, speak and understand English.
• Able to write memos, letters, reports and to understand, interpret and analyze written and financial reports.
• Visual abilities and tolerance are needed to complete paperwork and use a computer for extended periods of time.
•  Ability to do a large amount of walking and standing.
• Auditory abilities (with or without aids or special devices) needed for telephone usage, as well as guest and staff communication.
•  Must be able to perform physical job duties of line employees in emergency situations.
• Must be able to maneuver to all areas of the casino and the retail shops.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Come join our team at the fun place to play- Harrah’s! We’re looking for friendly and energetic team members who will entertain our guests in more than 2,500 rooms and suites, 86,000 square feet of casino space and seven outstanding restaurants. The excitement of Carnival Court coupled with the American spirit of Toby Keith’s I Love This Bar and Grill provides a familiar atmosphere for you to start your career.