Job Description
Job Location: Lake Junaluska Assembly Inc - Lake Junaluska, NC 28745
Position Type: Part TimeEducation
Level: High School
Travel Percentage: Up to 25%
Job Shift: Night
Job Category: Hospitality - HotelLJA Mission Statement:
The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.
Essential Functions
- Must possess excellent hospitality skills and a strong desire to foster an attitude of “exceeding guest’s expectations”.
- Must maintain a professional appearance wearing a clean, pressed uniform, and name tag.
- Must be honest, reliable, and prompt in assisting guests through daily contact.
- Responds to employee and guest requests in a courteous and timely manner.
- Assist Housekeeping staff with duties to include but not limited to;
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- - Stripping beds
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- - Trash removal
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- - Helps to insure all items in guest rooms are in working order
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- Assist Maintenance staff with light maintenance duties to include but not limited to;
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- - Painting and touch ups
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- - Drywall and wallpaper repairs
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- - Preventative maintenance
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- - Door Lock repairs and programing
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- - Window screen repairs
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- - Replacing light bulbs
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- Assist Guest Services staff with delivering special guest requests such as;
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- - Rollways
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- - Linens, blankets, pillows
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- - Mini refrigerators
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- At times, will be asked to assist Guest Services Front Desk staff with;
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- - Answering phone
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- - Processing walk in guest reservations
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- - Assisting with group check in’s
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- - Any guest related need or request
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- - Assisting guests with luggage.
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- Regularly checks all floors, elevators, landings, porches, other common areas for trash or debris.
- Checks vending areas for trash, debris, or spillage, and cleans appropriately to maintain a clean, neat, and safe space for guests.
- Assure appropriate appearance of all public areas for guest comfort by;
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- - Vacuuming and cleaning all floors and carpets in public areas
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- - Dusts, polishes all furniture
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- - Keep windows and doors clean
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- - Disinfects and deodorizes bathroom fixtures
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- - Restocks and replenishes bathroom supplies, such as; paper products and soap
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- At times, works at different heights to clean walls and windows.
- Responds immediately to any major spills or other cleaning crisis.
- Place safer hazard signs in the building including “wet floor” signs to ensure the safety of guests and staff.
- Turn in all lost and found items to the front desk staff.
- Ability to move about campus to provide service in all assigned areas, utilizing a variety of transportation vehicles. I.e. golf cart, work van, and oversized work van.
- Must be willing to work a flexible schedule to include weekends, holidays and overtime when necessary with prior supervisor approval.
- Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor or Human Resources.
- Perform other duties and responsibilities as assigned and required.
QualificationsKnowledge, Skills and Abilities
- A combination of education and experience equivalent to a high school diploma and a minimum of 1 year relevant experience.
- Hospitality experience strongly desired.
- Must have demonstrated good communication skills, guest relation skills, and a commitment to providing responsive and conscientious customer service.
- Must be flexible and able to adapt to changing needs, multiple task demands, and work structures.
- Ability to manage time effectively to ensure all tasks are completed timely and efficiently.
- Ability to read and interpret a variety of instructions furnished in written, oral, diagram, or schedule formats.
- Ability to effectively present job related information upon request to customers, and other employees.
- Proven organizational skills and interpersonal skills are required.
- Ability to solve practical problems and handle a variety of guest, and employee questions.
- Ability to support the Mission and Vision of Lake Junaluska is essential.
- Must be willing to work a flexible schedule.
Working Conditions
- Moderate to heavy physical activity performing strenuous and non-strenuous Porter type work.
- Well-lighted, heated and/or air-conditioned indoor hotel setting with adequate ventilation with moderate noise.
- Physical demands: able to lift up to 100 pounds, manual dexterity sufficient to reach/handle items.
- Manual dexterity to perceive attributes of objects and materials.
- Climb, balance, stoop, kneel; frequently moves about, able to stand, walk, and sit for extended periods.
- Must be able to work with a variety of chemicals, to include but not limited to; ammonia, disinfectants, floor finishers, waxes, removers and bleach based products without risk of irritation or allergic reaction.
- Vision: must be able to see close, have good vision to perform daily duties
- Must be able to work a flexible schedule to include, holidays, and overtime when required and with supervisor approval.
Lake Junaluska is an Equal Opportunity Employer
