Job Description

Welcome to Residence Inn Dupont Circle

Are you looking for an exciting opportunity to work in one of Washington, DC's most exclusive and upscale districts? The newly renovated Residence Inn Dupont Circle offers a dynamic and rewarding work environment right in the heart of downtown. Located just two blocks from the Dupont Circle Metro (Red Line), our hotel is conveniently close to U.S. government buildings, corporations, embassies, the World Bank, universities, tourist attractions, restaurants, and associations.

At Residence Inn Dupont Circle, we pride ourselves on providing exceptional service and extensive amenities that set us apart from ordinary downtown DC hotels. Our spacious and renovated hotel suites offer all the comforts of home, including separate sleep and work areas and a full kitchen. Employees can enjoy a supportive and collaborative work atmosphere, where every team member plays a crucial role in delivering an unmatched guest experience.

Hotel Night Auditor

Salary Range: $19.00 - $20.00 per hour (experience-based compensation)

Position Summary

The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during the overnight hours. This position is responsible for auditing, balancing, and consolidating departmental ledger accounts to maintain accurate financial records. Additionally, the Night Auditor prepares various hotel operating reports that provide valuable insights into the hotel's performance. Beyond financial duties, this role involves handling the requests and transactions of hotel guests, ensuring their needs are met promptly and efficiently. The Night Auditor is essential in maintaining the hotel's high standards of service and operational excellence throughout the night.

Schedule Requirement: This position requires a dependable overnight schedule, with availability to work Friday and Saturday nights from 11:00 p.m. to 7:00 a.m. We are seeking a team member who is comfortable working overnight hours and committed to providing exceptional service throughout the night.

Essential Functions

• Post all daily room and outstanding charges.
• Balance all revenue totals of cash and credits against the revenue report.
• Verify and prepare registration cards for arriving guests.
• Handle the hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
• Take, modify, and cancel guest reservations.
• Check in/out guests according to hotel and/or brand standards.
• Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guests' special requests.
• Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
• Handle all guest questions and inquiries about the hotel and local surroundings.
• Create and/or print the required reports.
• Verify each front desk shift’s transactions.
• Finalize transactions completed during the day, including completing a daily income report and a daily F&B Revenue Report.
• Maintain the cleanliness of the Front Office area.
• Perform cashier duties, cash travelers’ checks. Post phone charges and other miscellaneous charges to guest accounts.
• Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.

Additional Responsibilities

• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.
• Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Education and Experience

• Previous hotel front desk agent experience required
• Accounting/Money Handling experience preferred

Skills and Abilities

Skills

• Basic Accounting Skills
• Understands how to balance transactions, post charges, and reconcile accounts.
• Attention to Detail
• Carefully reviews financial records and guest folios to catch errors.
• Computer Proficiency
• Comfortable using hotel systems (like PMS), spreadsheets, and basic reporting tools.
• Customer Service
• Handles guest inquiries and billing issues professionally and courteously.
• Time Management
• Manages tasks efficiently during overnight shifts with minimal supervision.
• Problem-Solving
• Able to troubleshoot discrepancies and resolve issues calmly.
• Good communication and interpersonal skills.
• Ability to maintain control and composure in difficult situations and exhibit good judgment.

Abilities

• Work Independently
• Performs duties with little to no supervision during night hours.
• Handle Money Accurately
• Counts cash, processes payments, and prepares deposits correctly.
• Generate Reports
• Compiles end-of-day financial summaries for management.
• Communicate Clearly
• Writes notes, emails, and reports that are easy to understand.
• Maintain Confidentiality
• Handles guest and financial information with discretion and integrity.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.