Job Description

Working at The Draftsman, Charlottesville, University, Autograph Collection Hotel offers a unique and enriching experience. Perfectly situated on West Main Street, steps away from the University of Virginia and the UVA Medical Center, this pet-friendly, upscale boutique hotel features 150 well-appointed guestrooms, over 2,300 sq. ft of meeting space, and a rooftop fitness center. The hotel embodies the evocative spirit of Virginia's original voices and visions of three Presidents—Madison, Monroe, and most notably, the profound ingenuity of Thomas Jefferson. These historical references are presented in engaging ways, connecting the past, present, and future of this storied, historic region. Employees have the opportunity to work in a dynamic environment that celebrates history while providing modern amenities and services, making it an inspiring place to build a career.

Hotel Night Auditor (Income Auditor)

As the Hotel Night Auditor, you'll be the overnight backbone of hotel operations—balancing daily financials, reconciling departmental ledgers, and generating key performance reports. You'll also serve as the primary point of contact for late-night guest needs, ensuring smooth transactions and exceptional service during off-hours. This role blends accounting precision with guest-facing hospitality, keeping the hotel running seamlessly overnight.

This position is scheduled for the weekend overnight shift, specifically Friday and Saturday nights from 11:00 P.M. to 7:00 A.M Candidates must also be available to work holidays and additional overnight shifts as needed.

Essential Functions

• Representation of the hotel in a Manager on Duty capacity during the overnight shift.
• Take note of and share key details of overnight events with colleagues and hotel leaders.
• Ensure the safety and comfort of our associates and guests during the overnight shift.
• Post all daily room and outstanding charges.
  Balance all revenue totals of cash and credits against the revenue report.
  Verify and prepare registration cards for arriving guests.
• Handle the hotel phone system, transfer calls, and take messages for guests and hotel staff.
• Take, modify, and cancel guest reservations.
• Check in/out guests according to hotel and/or brand standards.
• Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guests' special requests.
• Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
• Handle all guest questions and inquiries about the hotel and local surroundings.
• Create and/or print the required reports.
• Verify each front desk shift's transactions.
• Finalize transactions completed during the day, including completing a daily income report and a daily F&B Revenue Report.
• Maintain the cleanliness of the Front Office area.
• Perform cashier duties, post phone charges, and other miscellaneous charges to guest accounts.
• Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.

Additional Responsibilities

• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.
• Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Education and Experience

• Previous experience in hotel front desk or night audit roles (preferred)
• Familiarity with property management systems
• Basic accounting or bookkeeping knowledge
• Strong customer service and communication skills
• Ability to work independently and manage overnight operations
• Experience handling cash, credit card transactions, and financial reporting

Skills and Abilities

• Strong attention to detail and accuracy in financial reporting
• Proficiency in hotel property management systems (PMS) and Microsoft Office Suite
• Excellent problem-solving and decision-making skills
• Ability to multitask and manage time effectively during overnight shifts
• Strong written and verbal communication skills
• Customer service-oriented with a calm, professional demeanor
• Ability to work independently with minimal supervision
• Basic understanding of accounting principles and financial reconciliation
• Dependable and trustworthy with a high level of integrity
• Comfortable handling confidential guest and financial information.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that enhance their quality of life at work and beyond. *minimum 32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.