Job Description

Join Our Team

At Fairfield Inn & Suites New York Manhattan, we are looking for an energetic, hands-on Hotel Manager who is passionate about hospitality, team development, and creating exceptional guest experiences. This leadership role is responsible for overseeing the day-to-day operations of the hotel, ensuring service excellence, operational efficiency, and financial performance while fostering a positive and engaging culture for associates.

The ideal candidate is a proven hospitality leader who thrives in a fast-paced environment, enjoys developing high-performing teams, and is committed to delivering outstanding results for guests, associates, and ownership.

What You'll Do

Operational Leadership

• Oversee daily hotel operations, ensuring compliance with brand standards and company policies.
• Partner with the General Manager to execute strategic initiatives and achieve operational goals.
• Monitor guest satisfaction metrics and implement action plans to continuously improve performance.
• Ensure departments are properly staffed and operating efficiently based on occupancy and business levels.
• Maintain a visible presence throughout the hotel, supporting both guests and associates.

Guest Experience

• Champion a culture of exceptional guest service and hospitality.
• Resolve guest concerns and service recovery situations professionally and effectively.
• Review guest feedback, online reviews, and satisfaction surveys to identify opportunities for improvement.
• Foster a service-focused environment that consistently exceeds guest expectations.

Team Leadership & Development

• Recruit, hire, onboard, train, coach, and develop associates and department leaders.
• Conduct performance evaluations and provide ongoing feedback and mentorship.
• Promote associate engagement, accountability, and professional growth.
• Create an inclusive and collaborative workplace culture.

Financial Management

• Assist with budgeting, forecasting, labor management, and expense control.
• Monitor departmental productivity and financial performance.
• Ensure inventory controls and cost-management practices are consistently followed.
• Support revenue optimization initiatives and profitability goals.

Safety & Compliance

• Maintain compliance with company policies, safety procedures, and applicable regulations.
• Review security reports and address operational concerns promptly.
• Lead emergency response efforts when necessary and ensure associates are trained on safety protocols.

What We're Looking For

Qualifications

• Minimum 3-5 years of hotel management experience, preferably within a branded hotel environment.
• Previous leadership experience overseeing multiple hotel departments.
• Strong knowledge of front office, housekeeping, guest services, and hotel operations.
• Experience with labor management, budgeting, and financial reporting.
• Excellent communication, problem-solving, and organizational skills.
• Ability to lead, motivate, and inspire teams to achieve results.
• Proficiency with hotel management systems and Microsoft Office applications.

Preferred Experience

• Marriott brand experience strongly preferred.
• Experience working in the New York City hospitality market is a plus.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

Why Join Us?

At PM Hotel Group, we believe our people are our greatest asset. We offer a dynamic work environment, opportunities for career growth, competitive compensation, comprehensive benefits, and the chance to be part of a team that values excellence, collaboration, and innovation.

If you are ready to take the next step in your hospitality leadership career, we'd love to hear from you.

Apply today and help shape exceptional guest experiences at Fairfield Inn & Suites New York Manhattan.