Job Description

Sheraton New York Times Square

The Hotel Manager will be responsible for achieving hotel profitability through superb operational leadership, revenue generation, cost control, and ensuring outstanding guest and team member satisfaction, while maintaining the integrity of the hotel. The ideal candidate is highly motivated, self-directed, with a strong initiative and desire for achievement.

Responsibilities

• Tour the operating departments daily, ensuring the smooth operation and staffing in all areas, adjusting as needed via department heads
• Conduct weekly Manager meetings, including weekly training sessions, and review of previous and future sales and operations efforts
• Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals, and operational performance
• Attend operational line ups at least once a week
• Meet all financial review dates and corporate directed programs in a timely fashion
• Ensure that all department heads maintain budgeted productivity levels and checkbook Finance procedures
• Oversee and assist in the budget process as required
• Oversee and assist in the hotel’s monthly forecast process as required
• Ensure that training in service standards is taking place in each department
• Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties
• Ensure that all operational departments as well as our vendors and partners follow the PCI compliance protocol
• Assist in creating a positive team-oriented environment which focuses on the guest, through team member development and motivation
• Inspect rooms regularly (weekly at a minimum) with the Housekeeping, Engineering, and Food & Beverage Departments
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers
• Interview all prospective final candidates for any vacant operational managerial positions within the hotel prior to any offer being extended
• Motivate, coach, counsel and discipline all department head members and ensure that they comply to the standards in their administration of counseling and disciplinary steps
• Be in the public areas during peak times, greeting guests and helping guests and team members as needed
• Perform any other duties as requested

Requirements

• Minimum 6 years’ experience director level or higher in hospitality operations
• Extensive background leading Operational teams
• Strong leadership and communication skills
• An aptitude for self-motivation
• A can-do attitude and a hands-on approach
• Strong computer skills
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
• Effective listening skills to understand and clarify concerns from team and guests
• Excellent problem solving and creative thinking skills
• Ability to maintain confidentiality of information

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members