Job Description

Additional Information: This hotel is owned and operated by an independent franchisee, Chica Linda The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

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  Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
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  Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
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  Assists in ensuring that the team has the capabilities to meet expectations.
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  Leads by example demonstrating self-confidence, energy and enthusiasm.
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  Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
  
  

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  Follows property specific second effort and recovery plan.
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  Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
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  Takes proactive approaches when dealing with employee concerns.
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  Extends professionalism and courtesy to employees at all times.
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  Communicates/updates all goals and results with employees.
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  Meets at least semi annually with staff on a one-to-one basis.
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  Assists/teaches the team scheduling against guest and hours/occupied room goals.
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  Performs hourly job functions as needed.
  
  

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  Provides excellent customer service by being readily available/approachable for all guests.
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  Takes proactive approaches when dealing with guest concerns.
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  Extends professionalism and courtesy to guests at all times.
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  Responds timely to customer service department request.
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  Ensures all team members meet or exceed all hospitality requirements.

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  Assists in performing required annual Quality audit with GM.
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  Ensures a viable key control program is in place.
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  Understands financial statements, sales and activity reports, and other performance data.

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  Interviews and assists in making hiring decisions.
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  Receives hiring recommendations from team supervisors.
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  Ensures orientations for new team members are thorough and completed in a timely fashion.
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  Any other duties/tasks as assigned by management.

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  At least 3 year(s) of working experience in the position
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  Experience or knowledge of Hotel Operations is essential
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  Proficiency in Microsoft Office, Opera PMS, Micros, GXP
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  Highly developed organizational skills
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  Possess initiative and pro-activeness
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  Outstanding verbal and written communication skills
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  Ability to handle sensitive information in a confidential manner

As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits) - 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore. - 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars.

This company is an equal opportunity employer.

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