Job Description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

The Hotel Manager is responsible for managing the day-to-day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained.

DUTIES AND RESPONSIBILITIES:

• Oversee the day-to-day operations and assignments of the hotel staff; assist the Operations/ General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
• Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Assist Operations/General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular directions and oversee hotel operations as follows:
  • Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
  • Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.
  • Work with Human Resources to ensure positive employee relations, training and development, and compliance with policies and procedures and labor regulations.
  • Work with Food and Beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved.
  • Works with Security to ensure a safe and secure environment for guests, employees, and hotel assets.
  • Work with Sales to ensure that goals are established and achieved to meet the hotel’s overall financial objectives.
  • Work with Accounting and Purchasing to ensure controls and procedures are implemented and maintained.
• Develop, manage, and foster positive owner relationships if applicable and provide ongoing information and status reports.
• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Owners and/or Principals – regarding operational updates and current issues
  • Vendors – to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (Professional organizations, community groups, local media)
• Perform other duties as assigned.

ACCOUNTABILITY:

This job is second in command in a hotel serving primarily as General Manager in the absence of the General Manager.

Qualifications and Requirements:

Bachelor’s degree in Hotel Administration, Business Administration or equivalent, plus four to six years of general management experience in a high-level operations role or some prior general management experience, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation. Must speak fluent Spanish and English. Other languages preferred.

This job requires ability to perform the following:

• Standing and moving about the facilities
• Carrying or lifting items weighing up to 25 pounds
• Using a keyboard to generate correspondence, reports, etc.
• Handling objects, products, and equipment

Other:

• Communication skills utilize a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivation, organizational and training abilities are used often.
• Ability to travel to attend workshops, conferences, etc.
• May be required to work nights, weekends, and/or holidays.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Pharmacy, Dental, and Vision Insurance

• 401(k) Retirement Plan with Company Match

• Paid Vacation and Sick Days

• Paid Funeral Leave

• Sonesta Hotel Discounts

• Educational Assistance

• Paid Parental Leave

• Referral Incentive

• Doctor Clinic

• Sick Incentive

• Development Programs

• Milestone (Years of Service) Incentive

• Employee Cafeteria

• Company Paid Life Insurance

• Various Employee Perks and Discounts

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.