Job Description

At Mount Nelson, a Belmond Hotel, the Hotel Manager is instrumental in maintaining our esteemed reputation through meticulous oversight of all hotel functions. You will ensure the seamless execution of operations and uphold the highest standards of service that define a Belmond experience.

Main Duties & Responsibilities

• Oversee the daily operations of the following operations departments as well as provide strategic direction: Food and Beverage, Front of House/Guest Relations, Housekeeping, Spa and Wellness, Safety & Security and Sustainability.
• Oversee and manage external relationships with vendors, contractors, corporate office etc.
• To exceed guests’ expectations through establishing a dynamic service culture within all teams.
• To take responsibility for your assigned departments budget lines and payroll as well as overall hotel budget.
• Ensure that the hotel's brand image and standards are consistently reflected across all departmental operations.
• In conjunction with Finance team and General Manager, ensure compliance with contractual and legal obligations of the business, ensuring that the business is compliant with the Company’s finance policy, applicable contracts and any other corporate policies.
• To plan staff resources in conjunction with departmental managers to achieve the best utilisation, ensuring productivity and a positive staff relations culture.
• To promote and role model Belmond Core Values and Leadership competencies
• Lead and guide ExCo and Management teams in driving the Hotel to achieve its KPI’s, such as but not limited to, Guest Satisfaction Index, LQA, Forbes and 50Best, Financial performance and Colleagues engagement target.
• Guide employees to work as a well-functioning team, able to set examples and foster inter-departmental relationships and ensure synergy across all Departments.

Requirements

Required Qualifications, Skills & Experience

• Diploma or Degree from preferably hospitality or related field.
• Minimum 12 years relevant experience with at least 3 years at ExCo level.
• Proven leadership ability and experience in handling and coordinating different teams.
• Exceptional communication, organisational & administrative skills.
• Thorough knowledge of all hotel operations.
• Basics of Accounting and Financial Management.
• Knowledge to draft and control budgets.

Benefits

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary and benefits
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.