Job Description

The Hotel Operations Manager plays a key leadership role in driving an exceptional guest experience and ensuring all hotel operations run seamlessly. This position oversees both front‑of‑house and back‑of‑house departments, partnering closely with team leaders to maintain service excellence, operational efficiency, financial performance, and brand standards.

We’re seeking a hospitality leader who thrives in a dynamic, people‑centered environment and enjoys elevating the guest experience through coaching, collaboration, and proactive problem‑solving. The ideal candidate is dedicated to fostering a positive culture, supporting staff development, and creating memorable stays through consistent operational excellence.

Operational Leadership

• Oversee daily operations across all hotel departments, including Front Desk, Housekeeping, Maintenance, and Food & Beverage.
• Ensure a clean, safe, and welcoming environment throughout the property.
• Monitor staffing levels and schedules to maintain efficient operations.
  

Guest Experience

• Serve as a primary point of contact for guest concerns and service recovery.
• Drive initiatives that improve guest satisfaction scores and overall experience.
• Ensure all team members deliver consistent, warm, and professional service.
  

Team Development

• Recruit, train, and coach team members to strengthen service excellence and operational performance.
• Lead departmental meetings and promote a culture of collaboration and accountability.
• Support performance reviews and continuous development opportunities.
  

Financial & Administrative Oversight

• Assist with budgeting, forecasting, payroll, and cost-control initiatives.
• Monitor key performance indicators (KPIs) and implement improvement plans when needed.
• Maintain accurate records and ensure compliance with company policies and regulatory requirements.
  

Property Management

• Oversee maintenance requests, property inspections, and safety procedures.
• Ensure brand standards, cleanliness, and operational protocols are consistently met.
• Collaborate with vendors and service partners as needed.

• Previous experience in hotel operations or hospitality leadership.
• Strong understanding of hotel departments, guest service standards, and operational workflows.
• Excellent communication, problem‑solving, and decision‑making skills.
• Ability to lead diverse teams and foster a positive work environment.
• Strong organizational skills with the ability to manage multiple priorities.
• Advanced knowledge of and experience with hotel management systems (PMS, POS, scheduling software).
• Knowledge of budgeting, forecasting, and operational financials.
• Hospitality or business-related education or certification.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.