Job Description

A Storied Past. A Brilliant Future.

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.

As Hotel Manager Fairmont Palliser, you will be at the helm of a landmark hotel that’s shaped Calgary’s skyline and stories for over a century. Reporting directly to the General Manager, you will play a key role in driving excellence across departments, developing high-performing teams, and delivering elevated guest experiences that match the prestige of our brand. This is a career-defining opportunity for a hospitality leader who thrives in dynamic environments, builds strong teams, and isn’t afraid to roll up their sleeves to make the guest experience unforgettable.

• Lead with purpose. Support the General Manager in strategic hotel direction and stand in during their absence.
• Oversee operations. Drive success across Rooms, Food & Beverage, and Engineering by fostering collaboration, alignment, and innovation.
• Inspire and empower. Champion a culture where colleagues feel valued, engaged, and empowered to grow.
• Drive results. Oversee budgeting, forecasting, and financial performance to ensure operational excellence and profitability.
• Elevate the guest experience. Set and maintain the highest product and service standards to delight our guests at every touchpoint.
• Build high-performing teams. Lead recruitment, coaching, and development for department heads and rising leaders.
• Uphold the brand. Ensure all brand standards and service rituals are consistently delivered.

Qualifications

• 8+ years of hotel operations experience, including 3+ years in a senior leadership role overseeing multiple departments.
• Proven ability to manage budgets, forecast performance, and drive operational results.
• Post-secondary education in hospitality or business, or equivalent relevant experience.
• Proficient in hotel systems (e.g., Opera, Micros) and Microsoft Office tools.
• Experience leading and developing diverse teams, with a focus on inclusion, accountability, and engagement.
• Strong communication skills with the ability to influence, present, and provide clear direction.
• Comfortable leading through change in a fast-paced, guest-centric environment.

Additional Information

What’s in it for you?

• Healthy meals on us every shift.
• Travel discounts at Accor hotels worldwide.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Make a difference through our Corporate Social Responsibility activities, like Sustainability program
• Level Up: Unlock new career heights with exciting growth paths.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.