Job Description

Hotel Manager

We are seeking an accomplished and visionary Hotel Manager to lead the day-to-day operations of a distinguished luxury hotel. This role requires a seasoned hospitality professional with a proven track record in five-star and luxury hotel environments, capable of delivering exceptional guest experiences while driving operational excellence, team engagement, and sustainable financial performance.

A strategic view of your role:

As Hotel Manager, you will be responsible for translating brand vision into operational reality, ensuring that every guest interaction reflects the highest standards of luxury hospitality.

Your key responsibilities will include:

• Providing overall leadership and direction for daily hotel operations across Rooms, Food & Beverage, and Support Departments.
• Ensuring consistent delivery of exceptional guest experiences in line with five-star and luxury brand standards.
• Leading, mentoring, and developing Department Heads to build a high-performance, service-driven culture.
• Driving guest satisfaction, reputation management, and effective service recovery at senior level.
• Overseeing operational budgets, cost controls, productivity measures, and financial performance.
• Collaborating closely with Sales, Revenue, Marketing, and Finance to achieve commercial and strategic objectives.
• Monitoring operational KPIs, quality audits, and brand compliance reports, implementing continuous improvement initiatives.
• Ensuring full compliance with health, safety, security, and statutory regulations.
• Acting as a key representative of the hotel in interactions with owners, stakeholders, and senior partners.
• Deputizing for the General Manager as required and contributing to long-term strategic planning.

What we are looking for:

• Proven experience as a Hotel Manager, Operations Manager, or Resident Manager within a five-star or luxury hotel environment
• Strong leadership capability with the ability to inspire, influence, and hold senior teams accountable.
• Comprehensive understanding of luxury hotel operations, service culture, and brand-driven performance.
• Demonstrated commercial acumen, including budgeting, forecasting, and cost optimization.
• Exceptional guest-focus with strong decision-making and problem-solving skills.
• Excellent communication skills in English; Arabic language will be a distinct advantage
• High standards of professionalism, grooming, integrity, and discretion.
• Ability to operate confidently in a fast-paced, high-expectation luxury environment.
• Hospitality or business management qualifications are highly desirable.

Why join us:

At IHG®, leadership is defined by presence, purpose, and people-first thinking. This role offers the opportunity to shape exceptional guest journeys, lead talented teams, and uphold the standards of True Hospitality within a refined, luxury hotel setting.