Job Description
On behalf of our client, we are seeking a highly experienced and dynamic Hotel Manager to take full ownership of operations at a luxury seaside hotel in Chania, Crete.
This high-impact role requires a strategic and hands-on leader capable of driving operational excellence, financial performance, and exceptional guest experiences across the property. You will coordinate all departments and ensure the hotel consistently delivers outstanding service.
Key Responsibilities
- Oversee daily operations across all departments (Front Office, F&B, Housekeeping, Maintenance), ensuring the highest standards of guest service.
- Coordinate workflows, monitor KPIs, and implement initiatives to enhance operational efficiency and guest satisfaction.
- Manage budgets, control costs, and drive strategies to maximize profitability.
- Lead, mentor, and inspire a diverse team, fostering a culture of accountability, collaboration, and professional growth.
- Ensure adherence to health, safety, and quality standards across the property.
- Address complex operational challenges and guest feedback with professionalism and timely resolution.
- Collaborate with ownership or senior management on strategic planning, resource allocation, and departmental alignment.
Requirements
- Minimum 6 years of progressive experience in hotel operations or management, preferably in property, luxury, or lifestyle hotel settings.
- Bachelor’s degree in Hospitality, Business, or a related field.
- Proven ability to lead, motivate, and develop teams toward ambitious goals.
- Fluent English; additional languages advantageous.
- Proven decision-making, organizational, and problem-solving skills under pressure
- Strong knowledge of MS Office.
- Ability to thrive in a dynamic, high-volume environment while managing competing priorities.
