Job Description

The Hotel Maintenance Manager is accountable for the overall performance and direction of the maintenance department supporting Fantasyland Hotel and West Edmonton Mall Inn. The role leads the maintenance team and is responsible for department budgets, capital planning, regulatory compliance, technical standards, staffing decisions, preventive maintenance programs, and the safe and efficient operation of hotel infrastructure, including heating, ventilation and air conditioning systems, plumbing, electrical systems, equipment, and building structures.

PRIMARY RESPONSIBILITIES:

• Set the department’s priorities, service standards, technical standards, and annual operating plan to support safe, reliable, and efficient hotel operations.
• Prepare, manage, and execute the operating and capital budgets, including cost controls, forecasting, resource allocation, and approval of significant maintenance expenditures and work.
• Develop capital plans and lead capital projects and property rehabilitations, including scope, scheduling, budgeting, contractor selection, bidding requirements, and communication with affected stakeholders.
• Maintain overall accountability for preventive and predictive maintenance programs, equipment inspections, facility assessments, maintenance records, and the resolution of identified deficiencies.
• Monitor the work-order/internal maintenance tracking system, ensuring priorities, service levels, documentation standards, and completion expectations are consistently met.
• Establish technical standards for repairs and maintenance involving guest rooms, kitchens, restaurants, laundry equipment, plumbing, HVAC, electrical systems, appliances, and building infrastructure.
• Determine when work should be completed internally or coordinated with West Edmonton Mall trades departments, external contractors, or other technical specialists.
• Lead workforce planning and make staffing decisions for the department, including hiring, scheduling, training, performance management, employee development, and discipline in partnership with Human Resources.
• Provide direction, coaching, feedback, and performance reviews to the maintenance team and ensure clear accountability for assigned work.
• Maintain overall accountability for compliance with applicable federal, provincial, and local requirements, including health and safety standards, codes, licenses, permits, inspections, and required maintenance records.
• Represent the department on the Hotel Safety Committee and ensure maintenance-related hazards, irregularities, and corrective actions are appropriately addressed.
• Review department performance, operational risks, maintenance trends, budget results, and outstanding work, and implement improvements where required.
• Maintain a flexible schedule to meet hotel business and emergency-response needs.
• Other responsibilities as required.

DESIRED QUALIFICATIONS:

• Minimum of three to five years of experience in a similar role, preferably in the hospitality industry.
• One to two years of supervisory or leadership experience in a maintenance or facilities role.
• Fourth Class Power Engineer certification or certification in a similar trade.
• Strong knowledge of plumbing systems.
• Excellent communication and interpersonal skills.
• Ability to lift and carry up to 50 lbs., as well as work at heights when required.
• Experience using computerized maintenance management systems.

TERMS OF EMPLOYMENT:

• This full-time position requires a flexible schedule to support the operational needs of the hotel, including availability on weekends and holidays as required.
• This is a salaried position that will depend on experience and qualifications.
• Must be able to pass a basic security clearance.
• This position may be eligible for participation in our 4-day work week program, subject to operational requirements.