Job Description

DUTIES AND RESPONSIBILITIES

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Responsible for providing a constant supply of clean linens for the entire hotel.
• May be responsible for cleaning hotel guests’ personal items.
• Ensures work area is neat and orderly
• Sorts, washes, dries, folds, and stores linens according to established procedures.
• Sweeps and cleans work area and cleans/mops restrooms.
• Performs routine maintenance on the laundry equipment, such as cleaning dryer traps and greasing flat ironer.
• Maintains production output according to level of room occupancy.
• Assists vendors who, as part of their service, perform inspections and tests of cleaning agents and operations.
• Counts and processes reclaimed items.
• Weighs and counts all received linen.
• Keeps accurate records of delivered and received linen counts from all receiving departments; maintains daily worksheets.
• Maintains strict confidentiality in all company matters
• Delivers quality products, and service that meets the guest needs
• Works in a clean, sanitary, safe, and organized manner abiding by all health and safety regulations
• Maintains a professional appearance and acts as a role model according to the established grooming and appearance policy.
• Stay informed on department and property knowledge and promotions
• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• Previous casino/hotel industry experience preferred but not required.
• High school diploma or general education degree (GED) preferred but not required
• Must present a well-groomed appearance
• Must perform duties with a sense of urgency
• Must be able to work as a team with other employees
• Six months of previous cleaning and laundry experience preferred.
• Must have effective written and verbal communication skills
• Basic understanding of computerized systems.
• Ability to effectively and efficiently move around work area.
• Ability to use all equipment associated with the position
• Ability to inspect laundry items, maintain inventory control and perform all associated recordkeeping.
• Must have ability to stand and/or walk for up to 8 hours per shift.
• Requires the ability to twist and lift up to 50 pounds, and push/pull loads of up to 100 pounds, so as to be able to load, wash, and store laundry items.
• Ability to sustain a high level of confidentiality and professionalism.
• Ability to maintain a high level of energy.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Highly organized and detail oriented
• Applicants should possess exceptions interpersonal and communication skills
• Must be at least 21 years of age.