Job Description
The Hotel IT Systems Manager is responsible for providing day-to-day support to the on-property/hotel teams as well as researching and implementing technological strategic solutions.
Essential functions:
- Responsible for day-to-day property/hotel information technology support for PMS, POS, and other property related system both hardware and software, installation, and upgrades.
- Point of contact to maintain 3rd party contract management for property IT systems.
- Maintains inventory, maintenance, and documentation of all systems at the property level.
- Assists in maintenance of project work plans for implementing IT solutions at properties level.
- Assists with education programs (IT related) and training for staff members at property level.
- Assists with maintaining PSI, PII, GDPR and brand standards.
- Maintain standard operating procedures (SOP) and policies for Information Technology at property level.
- Implement ongoing process improvement initiatives.
- Effectively deliver on complex situations and/or problems without guidance or supervision.
- Excellent project management skills and strong ability to prioritize requests from many stakeholders.
Proficiencies:
- Experience with maintaining all or some of the following: Windows 10, Windows Server 2019, Office 365, Property Management Systems (PMS: OnQ, Opera, LightSpeed, etc.), Point of Sale Systems (POS: Agilisys, Micros, Opera, etc.), Mitel Prone Switches (Both IP and Analog) and networking equipment.
- Basic understanding of internet protocols, SIP, (S)FTP, NTP, HTTP(S).
Education and experience:
- Minimum of 3-year experience in hospitality IT, highly preferred and/or minimum of 5-year of experience in (non-hospitality) IT System Administration and/or IT System Management.
- Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field.
- Current and/or prior experience with multi-unit, Hilton, Marriot, IHG and Choice IT implementation, preferred.
- Proven track record of superior troubleshooting abilities and attention to detail and resolution of technical problems.
- Ability to navigate through rapid changes, flexibility, and imagination to adapt.
- Enjoys working with high energy individuals to solve different challenges.
- Excellent communication skills.
Benefits
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide paid holidays and paid time off. Additional benefits include access to our Employee Assistance Program and Associate Emergency Foundation.
