Job Description

The House Person supports the housekeeping department by maintaining the cleanliness, organization, and overall appearance of public areas, back-of-house spaces, and service areas throughout the hotel plus deep cleaning during shift. This role assists Guest Room Attendants by delivering supplies, removing trash and soiled linens, and ensuring housekeeping operations run efficiently. The House Person plays a vital role in upholding cleanliness standards, safety protocols, and a positive guest experience.

• Maintain cleanliness and organization of all hotel public areas, employee areas, hallways, elevators, stairwells, storage rooms, and linen rooms to ensure a safe and welcoming environment.

• Support Guest Room Attendants by delivering linens, towels, amenities, and supplies to rooms and housekeeping closets

• Collect and transport soiled linens and trash to designated areas following safety and sanitation procedures

• Vacuum, dust, mop, and spot-clean carpets, floors, walls, and furniture in assigned areas

• Set up and maintain housekeeping storage areas and ensure supplies are properly stocked and organized

• Respond promptly to housekeeping-related guest requests or relay them to the appropriate team member

• Identify and report maintenance issues, safety hazards, or damages to housekeeping leadership or engineering

• Properly use, store, and maintain cleaning equipment and chemicals in accordance with safety guidelines

• Follow key control, lost-and-found, and security procedures at all times

• Assist with special cleaning projects, deep cleaning, or event setup/teardown as assigned

• Adhere to hotel policies, brand standards, and workplace safety regulations

• Maintain a professional appearance and positive attitude while working as part of the housekeeping team

• Additional duties assigned

• Strong verbal and written communication skills with the ability to understand simple instructions.

• Knowledge in safe and proper use of cleaning products.

• Ability to work well with other people in a timely manner, according to standards.

• Ability to use standard housekeeping equipment (cart, vacuum, cleaning supplies, mops, brooms and use of chemicals).

• Ability to push and pull up to 50 pounds

• Ability to lift and carry objects up to 30 pounds

• Ability to bend, stoop, twist, reach, and kneel repetitively

• Safely work with provided cleaning chemical and equipment

• Ascend and descend stairs and maintain equilibrium for an extended period

• Must be able to work from a standing position and/or walking motion for extended period

• Ability to work in a smoking and pet-friendly environment

ADDITIONAL REQUIREMENTS

• Two years’ experience in housekeeping field or in customer service leadership is preferred.

• High School Degree or GED equivalent preferred.