Job Description

JOB DUTIES AND RESPONSIBILITES:

• Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style.
• Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer’s expectations.
• Provides professional greeting when interacting with guests and housekeeping personnel.
• Ensures that all assigned rooms are properly cleaned with amenities and guest supplies properly placed as standards dictate.
• Ensure that all housekeeping closets are properly stocked and neat and clean.
• Responsible for reporting any Maintenance issues to dispatch.
• Accurately uses proper telephone/radio techniques and etiquette.
• Ability to relate effectively in one-on-one situations with guests and other members of the Company.
• Be completely knowledgeable about all Bally's programs, promotions, activities and functions.
• Answer patrons’ complaints and resolves problems.
• Must carry out safety and emergency procedures including, but not limited to; fire, crowd control, inclement weather and bomb threats.
• Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.
• Must interact with guests and other Room Attendants in a courteous, empathetic and discreet manner.
• Supports and maintains Bally's courtesy guidelines to guests and employees.
• Promote outstanding guest relations.
• Perform tasks outlined on daily checklist.
• Performs other duties as assigned

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED); or one year’s previous experience and/or training; or equivalent combination of education and experience.