Job Description

The Hotel Housekeeping Supervisor is responsible for assisting in the supervision and management of the Hotel Room Attendants, Laundry Room Attendants and Housemen.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide the highest quality of service to the customer at all times.
• Deal promptly and effectively with guest issues and requests.
• Inspect guest rooms and public areas on a daily basis to ensure standards of cleanliness.
• Conduct ongoing training of all Hotel Housekeeping employees to increase job knowledge and skill level.
• Distribute keys and assignments to Hotel Housekeeping Staff, and ensure proper grooming standards are met.
• Plan work schedules to ensure adequate service, while maintaining a budget.
• Provide regular performance feedback to staff.
• Train and develop subordinates' skills and encourage growth.

ADDITIONAL DUTIES

• Enforce site-inspection system, including the reporting and up-date of each room status.
• Promote teamwork and employee morale.
• Administrative duties including scheduling, monitoring time reporting procedures, and inventory.
• Communicate personnel policies as noted in the employee Handbook and give input for performance reviews and disciplinary action.
• Oversee cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, and Hotel Room Attendant's carts.
• Communicate with the front desk, facilities department and Supervisor regarding maintenance issues.
• Ensure complete ready status of all rooms daily and maintain key control at all times.
• Assist in cleaning rooms or laundry as needed.
• Must wear proper attire at all times in accordance with the Standards of Appearance.
• Have a thorough knowledge of emergency procedures and practice safety standards at all times.
• Weekly inventories supplies and equipment.
• Investigate new and improved cleaning instruments and methods.
• Solicit and apply customer feedback (internal and external
• Responsible for knowing all events in the property.
• Attend all mandatory meetings and training.
• Maintain confidentiality.
• Display sensitivity to Native American Culture.
• Operate within the parameters of the Little Creek Human Resource Policies, Departmental Policies and all other applicable regulations.
• Other duties may be assigned.

S.I.G.E. TRIBAL - STATE COMPACT & ACCOUNTING & INTERNAL CONTROL

DUTIES AND RESPONSIBILITIES:

SUPERVISORY RESPONSIBILITIES

• Directly supervises employees in the Hotel Housekeeping Department.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Assist in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

Education and/or Experience:

• Associate's degree or equivalent from two-year College or technical school
• OR HS Diploma and five years related experience and/or training
• OR equivalent combination of education and experience
• Experience should be specific to the Hospitality Industry

Certificates, Licenses, Registrations

• Class II Gaming License issued from the Squaxin Island Gaming Commission

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee is occasionally required to sit.
• The employee must regularly lift and /or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.