Job Description

JOB TITLE: Hotel Housekeeper

ORGANIZATIONAL UNIT: Firelake Hotel

SUPERVISOR: Housekeeping Supervisor

FLSA: Hourly/Non-Exempt

PAY RATE: $14.00-$16.00 Per hour

Attention Applicants: These positions will be located at the New Firelake Hotel located at: 41050 Hardesty Rd in Shawnee, Oklahoma. The New Hotel has 3 floors with 126 Rooms. These positions are Full Time.

ALL FULL TIME POSITIONS: In addition to your pay, your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, and $140.00 Employee plus family.

JOB SUMMARY: To maintain clean, attractive, and well-functioning public spaces in the Hotel and prepare and maintain hotel rooms for guests.

MAJOR DUTIES:

• Responsible for keeping public areas and guest rooms of the Hotel clean and clear from trash.
• Perform dusting, vacuuming and general cleaning. Responsible for keeping restrooms and areas clean, supplied and sanitary.
• Clean assigned rooms or public areas to the highest standard.
• Provide friendly and courteous customer service.
• Report all damage or theft in any room or public space.
• Complete work orders for any maintenance needs in guest rooms or in public areas.
• Clean windows as needed.
• Sweep and mop floors as scheduled and required.
• Mop, clean or sweep up accidental spills as soon as possible.
• Load and unload supplies and equipment including daily stocking of carts.
• Ensure that all entryway mats and guest hallways are maintained in a clean condition.
• Evaluate and make recommendations concerning cleaning products and equipment under study, order and maintain sufficient inventory of housekeeping supplies and equipment.
• Participate freely in training that compliments the adopted standards of cleanliness.
• Observe and implement all prescribed safety practices and methods.
• Make recommendations to supervisor regarding changes that may result in tangible savings to the Firelake Hotel.
• NOTE: The above-described duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be considered as an all-inclusive list of the duties, knowledge, skills, abilities and other characteristics of an employee in this position.

FACTOR 1: KNOWLEDGE REQUIRED BY THIS POSITION • General knowledge of microbial growth prevention and intervention.

• General knowledge of infection control.
• Knowledge of Manufacturer’s Safety Decals on chemicals and supplies.
• Knowledge of possible adverse reactions when mixing chemicals.
• Knowledge of all prescribed safety rules and regulations.
• Knowledge of evaluations methods concerning cleaning products and equipment.
• Knowledge of overall housekeeping operations.

FACTOR 2: SUPERVISORY CONTROLS

• Incumbent is under the direct supervision of the Housekeeping Supervisor, Citizen Potawatomi Nation, and Grand Casino Hotel and Resort.
• Supervisor assigns work on information regarding the objectives, priorities, occupancy and deadlines.
• Incumbent handles work independently according to established policies.
• Supervisor assigns work in terms of project objectives and basic priorities and is available for consultation in resolving complex or controversial issues.
• Incumbent independently plans and carries out daily assignments and applies prescribed approaches and methods to be used in solving problems.
• Completed work is inspected to determine that objectives have been met and are in compliance with instructions, policies and regulations. Incumbent will correct deficiencies.

FACTOR 3: GUIDELINES

• Incumbent uses established standards of cleanliness as prescribed by the Housekeeping Supervisor, hospitality guides, and employer standard operating procedures, in addition to personal experience, handbooks, policies and precedents.
• Guidelines include verbal instructions and Citizen Potawatomi Nation regulations and directives, manufacturer’s catalogs, handbooks, precedents, and files of previous projects.
• The Incumbent implements adaptations in dealing with problems and unusual situations always with the best interests of the Citizen Potawatomi Nation and Firelake Hotel in mind.

FACTOR 4: COMPLEXITY

• As the level of difficulty increases, the incumbent considers differences in the courses of action and refines methods or develops new techniques, concepts, theories, or programs to solve problems.
• Incumbent will rarely be faced with unusual circumstances, which may conflict with existing policy and procedures.
• The level of difficulty will vary from mild to moderately complex circumstances at times.
• The incumbent may occasionally be required to depart from past approaches and to extend traditional techniques or develop new ones to meet major objectives and projects without compromising cleanliness and hospitality industry standards.

FACTOR 5: SCOPE AND EFFECT

• The purpose of the work is to create a clean, aseptic and aesthetic environment, thereby contributing to efforts to generate a profit by providing quality services through the Firelake Hotel Housekeeping Section.
• The work affects the bottom line (profit) of the Firelake Hotel and Resort and subsequently the reflection upon the image of the Citizen Potawatomi Nation.

FACTOR 6: PERSONAL CONTACTS

• The range of contacts include ordinary citizens who come to enjoy the amenities offered by the property, to International dignitaries in addition to those dignitaries who represent the Citizen Potawatomi Nation, National Indian Gaming Commission, Federal and State Government and other Native American Tribes.

FACTOR 7: PURPOSE OF CONTACTS

• The purpose of the contacts is to provide housekeeping services at the highest possible level of quality within available resources.

FACTOR 8: PHYSICAL DEMANDS

• The incumbent will perform extensive physical efforts such as climbing, lifting, bending and reaching. The preponderancy of physical exertion will be spent in guest rooms preparing for guests and include bed making, vacuuming, dusting and bathroom cleaning. This position is physically very active in nature. Incumbent may be required to lift items weighing up to 70 lbs.

FACTOR 9: WORK ENVIRONMENT

• The work is performed in a Hotel setting within the confines of the property in a climate-controlled environment.