Job Description
As a Guest Services Representative, you will assign rooms according to guest requests and preferences whenever possible.
Position Status: Full-Time
Location: Gold Strike Casino – Tunica, MS
PRIMARY RESPONSIBILITIES:
- Assign rooms according to guest requests and preferences whenever possible.
- Pre-assign, pre-key and prepare all guest packets for designated arrivals.
- Review/track/accommodate requests for changes and communicate to appropriate staff.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Identify and resolve any over-commitments by room type.
- Balance room inventory in advance.
- Review out-of-order rooms for accurate return dates; report any room maintenance problems to management, housekeeping, and/or engineering.
- Assist front desk staff with the proper room assignments. Ensure hotel rooms are being blocked to allow for revenue maximization.
- Run all daily reports that are required to complete necessary job duties including but not limited to group arrivals and departures, housekeeping briefs, trace reports, etc.
- Balance clerk/cashier postings, cash, and credit transactions daily.
- Perform other job-related duties as requested.
MINIMUM REQUIREMENTS
- High school diploma or equivalent
- One (1) year of customer service experience, preferably working in a similar hotel setting.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to quickly think strategically and analytically to increase efficiencies; ability to cognitively recognize patterns and trends and communicate effectively.
- Advanced knowledge of Opera, group blocks, room rack availability, and the desire to learn additional Opera skills.
- Able to effectively communicate in English, in both written and verbal forms.
- Ability to read and write.
- Perception and awareness of individual needs and the ability to handle all situations calmly and professionally.
- Ability to multi-task and work well in a fast-paced, team-oriented environment.
- Proficiency in computer software including Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine.
- Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.
- Effective listening abilities with strong judgment skills.
- Knowledge of accommodations room capacities and amenities.
- Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
- Maintain a professional, neat, and well-groomed appearance adhering to company standards.
