Department: Hotel Operations Location: LEGOLAND® Hotel in Goshen, NY
At the LEGOLAND® Hotel, every family’s adventure begins in our lobby. As a Guest Service Host, you are the heart of the guest journey — welcoming families, guiding them through our contactless hotel experience, and turning simple moments into magical memories.
If you’re energetic, love talking to people, enjoy making kids laugh, and aren’t afraid to be a little silly to brighten someone’s day, this is the role for you!
Our team members average a 3-year tenure — and it’s easy to see why. We bring the fun every single day.
As a Guest Service Host, you will:
Warmly welcome and acknowledge guests upon arrival
Efficiently perform guest check-in and check-out procedures
Assist guests with reservations, kiosk use, key redemption, and general inquiries
Prepare arrival documents (key cards, welcome materials, etc.)
Ensure all guest registration details are complete and accurate
Handle room keys in accordance with hotel procedures
Coordinate with Bell/Valet and Housekeeping teams to ensure smooth arrivals
Recommend hotel amenities, dining outlets, and park offerings
Maintain cleanliness and organization of the lobby and kiosk area
Handle minor guest concerns and escalate issues when necessary
Follow Lost & Found procedures and safeguard guest property
Utilize operational systems including Kiosk, ALICE, Opera, VingCard, radios, and Google Nest
Attend departmental meetings and training sessions as required
You’ll also help:
Make kids laugh with jokes, dances, or playful interactions
Answer guest questions (even the repetitive ones!) with enthusiasm
Help families feel right at home from the moment they walk in
Our ideal candidate is:
Friendly, outgoing, and full of positive energy
Great with children and families
Confident, warm, and approachable
Comfortable being playful and engaging
Professional in appearance and demeanor
Reliable, flexible, and a true team player
Able to stay on their feet and active throughout the shift
Must be 18 years or older
Previous customer service experience required
Full availability, including weekends and holidays
Must be fully flexible - 8.5-hour shifts and may fall between 7:00 AM – 11:30 PM and vary based on hotel needs
Comfortable standing and moving throughout the day
All team members must follow Health, Safety & Security policies in compliance with ASTM, NEC, NSF, OSHA, and Merlin Entertainments standards. Prompt incident reporting and adherence to safe work procedures are required at all times.
If you’re ready to welcome guests with big smiles and even bigger energy, we’d love to meet you.
Apply today and help us build unforgettable family memories — one interaction at a time!
USD $22.59/Hr.
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The greatest place in the world to work and play 💜
Merlin Entertainments is the global leader in branded entertainment destinations. We create and deliver memorable, immersive brand experiences for over 60 million guests every year.
Merlin Entertainments has over 140 attractions worldwide, ranging from indoor attractions such as SEA LIFE and Madame Tussauds to iconic theme parks like LEGOLAND and Alton Towers Resort.
Working for Merlin Entertainments is unlike a job anywhere else. You could be counting penguins, protecting the sea, crafting the perfect celebrity eyebrows or making a child’s day magical. Not all of us have jobs in attractions, but we are all involved in fascinating work. Sound like fun? Join us, and be part of creating amazing memories for millions of people around the world.
