Job Description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

The General Manager serves as the strategic and operational leader of Marriott Macon City Center, responsible for delivering enriching experiences and heartfelt service, associate engagement, financial performance, and long-term asset value. This role provides forward-thinking leadership while ensuring operational excellence across all departments, that reflects on the brand’s ultimate mission Wonderful Hospitality. Always.

A critical component of this position is fostering a strong partnership with hotel ownership through proactive communication, transparency, responsiveness, and accountability. As the leader of the Macon Marriott City Center, the General Manager is accountable for maximizing profitability, driving market share, protecting the owner's investment, and ensuring the hotel consistently exceeds guest expectations and brand standards.

The General Manager will work closely with ownership, Marriott International, local stakeholders, and the Mainsail leadership team to position the property as the preferred hotel and event destination in Central Georgia. This role offers a unique opportunity to shape the future of a landmark property while leading a highly visible operation that serves both visitors and the Macon community.

The General Manager serves as a forward thinker change leader that is open to change, big or small, and believes that everyone can contribute to the future of the brand, while maintaining operational consistency and ensuring all decisions positively impact guests, associates, ownership, and the long-term success of the property.

About Marriott Macon City Center

The Macon Marriott City Center is a premier full-service hotel connected to the Macon Centreplex and convention facilities in the heart of Macon, Georgia. Featuring 220 guest rooms, extensive meeting and event space, full-service food and beverage offerings, and a strong mix of corporate, association, government, university, sports, and social business, the hotel serves as a key hospitality asset for the region. The property is entering an exciting new chapter under the management of Mainsail Lodging & Development, a nationally recognized hospitality company known for creating exceptional guest experiences, developing high-performing teams, and delivering industry-leading results. The General Manager is responsible for preserving and elevating this unique identity while driving operational and financial success.

Essential Functions

Business Strategy Development

The General Manager remains informed of hospitality industry trends, market conditions, competitive activity, and emerging opportunities while evaluating the strengths and weaknesses of the local marketplace. This includes identifying new revenue streams, guest experience enhancements, and strategic initiatives that maximize customer satisfaction, profitability, and market share.

The General Manager develops comprehensive business plans that align with Mainsail Lodging & Development, Marriott International, and Premium Portfolio brand objectives. These plans are translated into actionable strategies and measurable goals that drive operational excellence and long-term success.

Business Strategy Execution

The General Manager implements and drives business plans designed to enhance guest satisfaction, increase profitability, strengthen market positioning, and create sustainable growth.

This includes ensuring all departments are aligned with the hotel's strategic goals while maintaining accountability for execution and results. The General Manager encourages innovation and calculates risk-taking to improve guest experiences, operational efficiency, and financial performance while ensuring decisions positively impact the overall success of the property.

Ownership & Stakeholder Relations

The General Manager is expected to establish and maintain a trusted partnership with ownership through consistent communication, transparency, and accountability.

Responsibilities include:

• Serving as the primary representative of the hotel to ownership and investors.
• Building long-term trust and confidence through integrity, responsiveness, and execution.
• Providing timely and accurate financial reporting, forecasting, and business updates.
• Presenting strategic recommendations that support asset growth and long-term value creation.
• Maintaining regular communication regarding hotel performance, market conditions, capital projects, risks, and opportunities.
• Ensuring ownership is informed, engaged, and confident in operational decisions.
• Leading quarterly business reviews and annual strategic planning sessions with ownership.
• Demonstrating stewardship of ownership investments through disciplined financial management and capital planning.
• Fostering collaborative relationships with Marriott, ownership groups, Mainsail leadership, and community stakeholders.

Talent Management & Organizational Capacity

The General Manager cultivates a high-performing, service-oriented culture that attracts, develops, and retains exceptional talent. Recognizing that associates are the foundation of the guest experience, the General Manager is responsible for building an engaged workforce that embodies the values of Mainsail Lodging & Development and Marriott International.

The General Manager actively coaches and develops department leaders through consistent feedback, accountability, mentoring, and career development planning. Individual development plans are established for all direct reports, focusing on leadership growth, operational excellence, succession planning, and professional advancement.

The General Manager fosters an environment where creativity, innovation, collaboration, and continuous improvement thrive. Through effective workforce planning and talent assessment, the General Manager ensures the hotel maintains the organizational capacity necessary to achieve both short- and long-term business objectives.

Special emphasis is placed on:

• Leadership development and succession planning.
• Associate engagement and retention.
• Building a culture of accountability and recognition.
• Creating opportunities for career growth and internal promotion.
• Developing future leaders within Mainsail and Marriott.
• Maintaining strong associate satisfaction and engagement scores.
• Ensuring all leaders are actively coaching and developing their teams.

The General Manager leads by example and creates a workplace where associates feel valued, empowered, respected, and inspired to deliver extraordinary guest experiences.

Brand Champion

Marriott Hotels is part of the Premium segment and is considered a Classic brand. Brands in this section of the Marriott International brand architecture offer upscale hotels that are known for their consistent and timeless hospitality and cater to both leisure and business travelers. Marriott Hotels features sophisticated and thoughtful amenities and services, a wide range of F&B outlets and is renowned for hosting small to large groups.

As the leader of a Marriott Hotel, the General Manager serves as a passionate brand ambassador and ensures the promise of "Wonderful Hospitality. Always" of delivering thoughtful, heartfelt, forward-thinking service is upheld and built upon this living legacy.

The General Manager promotes a culture of excellence that aligns with:

• Marriott International Premium brand standards.
• Mainsail Lodging & Development's Core Values.
• The community of Macon.

Through visible leadership and effective communication, the General Manager is always placing people first and truly caring for guests and fellow hosts, making sure to anticipate and fulfill their needs. As the face of Macon Marriott City Center, the General Manager serves as a visible leader within the City of Macon and the hospitality community.

The General Manager will:

• Build strong relationships with the City of Macon, local businesses, tourism partners, and community leaders.
• Represent the hotel at industry and community events.
• Strengthen the hotel's position as a central Georgia's most important hospitality destinations within the Marriott system.
• Support local initiatives that enhance guest experience and community engagement.
• Serve as an ambassador for Mainsail Lodging & Development, Marriott International’s premium portfolio, and the City of Macon.

Business Information Analysis

The General Manager utilizes data-driven decision-making to maximize profitability, guest satisfaction, associate engagement, and asset value.

Through regular analysis of financial, operational, guest experience, and market data, the General Manager identifies opportunities, anticipates challenges, and develops strategies that improve business performance.

Areas of focus include:

• Revenue generation and market share growth.
• Profitability and expense management.
• Labor productivity and workforce optimization.
• Guest satisfaction and loyalty metrics.
• Marriott GuestVoice and brand performance scores.
• Associate engagement survey results.
• Competitive set analysis and market trends.
• Food and Beverage performance.
• Capital planning and asset preservation.
• Forecasting accuracy and business planning.

The General Manager maintains a comprehensive understanding of all financial statements, including profit and loss statements, balance sheets, cash flow analysis, and operational performance metrics.

Business insights are communicated regularly to ownership, Mainsail leadership, and hotel teams through detailed reporting, forecasting, strategic planning, and performance reviews. The General Manager ensures business decisions are supported by data while remaining aligned with the hotel's strategic objectives and ownership goals.

What You Have

• Bachelor's degree required; advanced degree preferred.
• Prior General Manager experience is strongly preferred.
• Minimum of 10 years' experience in a management role overseeing operations, sales and marketing, finance and accounting and/or related professional area; including 3+ years as Hotel Manager / Resort Manager / Director of Operations with significant exposure to Rooms and Food & Beverage operations.
• Marriott brand experience is strongly preferred.
• Experience working directly with ownership groups, investors, and asset managers.
• Proven success managing complex Food & Beverage operations.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong presentation and public speaking abilities.
• Advanced understanding of hotel financial management, forecasting, budgeting, and balance sheet analysis.
• Proficiency with Microsoft Office Suite and hospitality management systems.
• Demonstrated ability to lead through influence, collaboration, accountability, and innovation.

What You'll Do

• Consistently demonstrate and uphold Mainsail Lodging & Development's Core Values.
• Deliver exceptional guest experiences that reflect Marriott International’s standards.
• Foster a culture of accountability, engagement, and continuous improvement.
• Build a strong leadership culture based on honesty, transparency, collaboration, and mutual respect.
• Drive revenue growth, profitability, and market share while maximizing owner returns.
• Lead all operational, financial, and strategic functions of the hotel.
• Conduct regular leadership meetings and operational reviews.
• Ensure compliance with Marriott brand standards, company policies, and operating procedures.
• Lead capital projects, renovations, and property improvement initiatives.
• Manage guest concerns and oversee service recovery efforts.
• Develop, present, and achieve annual operating, marketing, sales, and capital budgets.
• Drive profitability while maintaining exceptional guest satisfaction.
• Set and execute both short-term and long-term strategic goals.
• Develop cost-control initiatives and operational efficiencies.
• Provide accurate monthly reporting, forecasting, and business reviews to ownership and stakeholders.
• Monitor daily business reports and adjust operational strategies accordingly.
• Maximize room revenue and market share through strategic revenue management practices.
• Oversee vendor relationships, purchasing, and contract management.
• Serve as the final decision-maker for key leadership hiring decisions.
• Develop and mentor the Executive Leadership Team.
• Ensure compliance with all applicable federal, state, and local regulations.
• Actively represent the hotel within the local community and hospitality industry.

Physical Demands

• Ability to sit, stand, walk, and move throughout the hotel for extended periods of time.
• Ability to communicate clearly and effectively with guests, associates, ownership groups, and business partners.
• Ability to occasionally lift, carry, push, or pull up to 25 pounds.
• Ability to inspect hotel facilities, guest rooms, public spaces, restaurants, and operational areas.
• Corrected vision within normal range sufficient to perform job duties.
• Ability to travel locally and occasionally overnight for meetings, training, conferences, and corporate events.
• Flexibility to work varied schedules including evenings, weekends, holidays, and extended hours as business demands require.
• Ability to respond to emergency situations and remain present during critical operational events.

Mental Demands

• Ability to make sound and timely decisions in a fast-paced environment.
• Strong strategic thinking and problem-solving capabilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Capacity to analyze complex financial, operational, and business information.
• Ability to remain calm and effective under pressure.
• Strong interpersonal skills with the ability to lead, motivate, influence, and inspire diverse teams.
• Ability to navigate difficult conversations with guests, associates, ownership groups, and business partners.
• Demonstrated emotional intelligence and resilience.
• Ability to maintain confidentiality and exercise discretion in sensitive matters.
• Strong listening skills and the ability to understand and address concerns from guests, associates, ownership, and stakeholders.
• Ability to adapt quickly to changing business conditions and operational needs.

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.