Job Description

Lead. Inspire. Create Exceptional Guest Experiences.

Hyatt Place Boston/Medford, part of the dynamic Colwen Hotels family, is looking for a hands-on, passionate, and results-driven Hotel General Manager to take the helm and bring this stunning property to life!

If you’re a leader who thrives on being in the action — connecting with guests, empowering teams, and ensuring every detail shines — this is your opportunity to make an impact. This is a “roll-up-your-sleeves” leadership role, not a “manage from behind the desk” position. You’ll be the driving force behind operational excellence, team engagement, and memorable guest experiences.

Who We Are

At Colwen Hotels, we’re built on authenticity, hard work, and innovation With over 40 hotels across 9 states, we’re known for empowering our people, thinking forward, and staying ahead of the curve. Our culture celebrates creativity, collaboration, and career growth — because when our associates thrive, our guests feel it.

What You’ll Do

As Hotel General Manager, you’ll lead all aspects of hotel operations — from Front Office and Housekeeping to Maintenance and Sales. You’ll ensure every guest feels valued, every associate feels supported, and every department runs seamlessly.

Your key responsibilities include:

• Inspiring, coaching, and leading a passionate team to deliver best-in-class hospitality.
• Bring to life Hyatt’s core, award-winning service standards through leading by example.
• Overseeing all daily operations to ensure exceptional quality, cleanliness, and service.
• Developing strategic business and financial plans that drive results and profitability.
• Partnering with Sales and Marketing to create innovative revenue-generating initiatives.
• Building strong community relationships and staying in tune with local market trends.
• Recruiting, training, and developing top talent — fostering a culture of excellence and fun.
• Maintaining strict adherence to financial controls, company standards, and brand expectations.
• Oversee full renovation of the property as it becomes re-imagined into the premiere hotel in the north of Boston.

Who You Are

• A seasoned hospitality leader with 5+ years of hotel General Manager experience
• Energetic, motivated, and passionate about creating unforgettable guest experiences.
• A strategic thinker and hands-on operator who leads by example.
• Detail-oriented, organized, and a creative problem-solver.
• Skilled communicator who thrives in a collaborative, people-first culture.
• Hyatt brand experience is highly desired!

Why You’ll Love Working With Us

We don’t just offer a job — we offer a career journey Enjoy competitive pay, robust benefits, and opportunities to grow with one of the most forward-thinking hotel groups in the industry.

Benefits & Perks include:

• Medical, Dental & Vision Insurance + Company-Funded HRA
• Flexible Spending Accounts & Supplemental Insurance Options
• Paid Time Off Programs
• 401(k) with Employer Match (Traditional & Roth Options)
• Employee Assistance Program
• Hotel Travel Discounts for You & Your Family
• Exclusive Associate Discounts on Travel, Retail & Entertainment
• Comprehensive Training & Career Development Programs
• Endless Career Advancement Opportunities

Compensation

Salary Range: $130,000 - $140,000

Join Colwen Hotels — where passion meets purpose, and hospitality becomes an experience worth sharing.

Colwen Hotels is an equal opportunity employer. EOE M/F/D/V