Job Description

Hotel General Manager | Hotel 1000

As General Manager at the Hotel 1000, you'll lead the overall success of the property by inspiring teams, creating exceptional guest experiences, and driving strong business results. In this role, you'll provide strategic leadership and operational oversight across all departments, ensuring the property operates smoothly, efficiently, and in alignment with company values and brand standards.
You'll partner closely with ownership, corporate leadership, and on-property teams to foster a culture built on collaboration, accountability, and continuous improvement. The General Manager plays a key role in developing team members, supporting engagement, protecting property assets, and creating an environment where both employees and guests can thrive.

The Perks
• Salary Range: $175,000-$190,000 DOE
• Incentive Eligible
• Cellphone Allowance
• Onsite Parking
• Medical, Dental, and Vision insurance options
• Paid Time Off
• Discounts through Hyatt Hotels & Columbia Hospitality
• Company-provided ORCA card
• Employee Assistance Program

What Success Looks Like:
Your Impact
• Provides strategic leadership and hands-on operational oversight for all departments, ensuring exceptional guest experiences and strong financial performance and alignment with company mission, goals, and performance standards
• Drives revenue growth with a strong sales and entrepreneurial mindset, actively leading group sales efforts, partnerships, and local market engagement to increase top-line results, including outreach, negotiations, planning, and execution of service delivery to ensure client satisfaction and repeat business
• Directs the development and achievement of the property’s financial goals, including budgeting, forecasting, revenue generation, and cost management
• Acts as the primary representative of the property within the community and industry, building strong relationships that support visibility, reputation, and business growth by fostering relationships with local organizations, officials, and business partners
• Collaborates with ownership and senior leadership on strategic initiatives, performance reporting, and long-term planning. Balances ownership expectations with operational excellence and maintaining operational integrity and focus
• Navigates complex interpersonal dynamics with professionalism, maintaining a firm but approachable leadership style that earns trust and drives results
• Oversees daily hotel operations, ensuring consistent, high-quality service delivery across front office, housekeeping, food & beverage, and facilities
• Develops and executes budgets, forecasts, and revenue strategies; closely manages P&L performance, expenses, and profitability targets
• Builds, leads, mentors, and evaluates a high-performing leadership team, fostering accountability, engagement, and a high-performing, guest-focused culture
• Leads recruitment, training, and development of team members, supporting succession planning and career growth
• Conducts performance reviews of direct reports and delivers feedback, supporting their professional growth and building the bench
• Holds leaders accountable through clear performance expectations, regular feedback, and consistent documentation and performance management practices
• Monitors guest feedback and operational metrics to identify improvement opportunities and implement meaningful enhancements with department leaders
• Ensures adherence to company policies, procedures, and regulatory requirements across all operational areas.
• Oversees property maintenance, capital projects, and asset protection to preserve and enhance the hotel’s value
• Demonstrates a leadership style that is confident, experienced, and personable—firm in expectations while remaining flexible, approachable, and solutions-oriented.
• Performs additional duties and special projects as needed to support business objectives

What You Bring
• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of five (5) years of progressive experience as a General Manager or senior leader in a hotel or resort of similar size, service level, and complexity.
• Strong ability to manage owner relationships, particularly in environments with high ownership involvement
• Strong financial acumen with proven success in budgeting, forecasting, and P&L management.
• In-depth knowledge of hotel operations, including front office, food & beverage, housekeeping, and facilities management.
• Excellent leadership, communication, and interpersonal skills with the ability to build trust and motivate teams.
• Demonstrated ability to analyze data, develop strategic plans, and drive results.
• Skilled in decision-making, problem-solving, organization, and prioritization.
• Working knowledge of applicable laws, codes, and regulations.
• Proficiency in Microsoft Office Suite, property management systems, and revenue management tools.
• Flexibility to work extended hours, including nights, weekends, and holidays, as required by business needs.
• Must have the ability to communicate effectively (verbally and written) in English

Legal: Columbia Hospitality is posting and recruiting for this role as a proud partner of Hotel 1000. All employees will be employed by Hotel 1000, a separate entity from Columbia Hospitality.

The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.