Hotel General Manager
IHG VOCO Boutique Hotel | St. Augustine, Florida
We are seeking an experienced, hands-on General Manager to lead a boutique-style hotel with a restaurant and bar in the St. Augustine area.
The General Manager will be responsible for the hotel's daily operations, financial results, guest experience, employee performance, and food and beverage operations.
Key Responsibilities
• Lead all hotel operations, including front office, housekeeping, maintenance, sales, restaurant, and bar.
• Maintain a visible presence throughout the hotel and ensure a polished, personalized guest experience.
• Manage revenue, expenses, payroll, forecasting, budgeting, and overall hotel profitability.
• Review financial and operating reports and take action when performance falls below expectations.
• Recruit, train, coach, and hold department leaders accountable.
• Oversee restaurant and bar service, labor, inventory, food costs, beverage costs, and profitability.
• Monitor guest reviews and resolve service issues quickly and professionally.
• Partner with sales and revenue management to improve occupancy, ADR, RevPAR, group business, and food and beverage revenue.
• Maintain high standards for cleanliness, property condition, safety, licensing, and regulatory compliance.
Qualifications
• Previous General Manager or senior hotel leadership experience.
• Upscale, boutique, lifestyle, resort, or full-service hotel experience preferred.
• Strong knowledge of hotel financial statements, budgeting, labor management, and cost controls.
• Proven ability to lead teams, improve guest satisfaction, and deliver financial results.
CUSA, LLC is a full service hotel, office, retail, industrial, and multi-family receiver and management firm. We are headquartered in Atlanta, Georgia and have additional offices in Maryland, New York, Florida, and California. Since its inception, CUSA has consistently been ranked as one of the leading hospitality and commercial property management companies in the country. We have over 40 years of operational expertise working with nationally recognized companies such as Hyatt Hotels Corporation, Sheraton Corporation, Hilton Hotels Corporation, Lex Hotel Group of Great Britain, Intercontinental Hotel Group, Choice Hotels, and Wyndham Worldwide Hotels. CUSA’s senior management understands that only through inspired people dedicated to professional performance, can we achieve success in today’s intensely competitive environment.
