Job Description

Odawa Casino Resort

Job Title:Hotel Front DeskRepresentative

Reports ToHotel Front Desk Supervisor

Department:Hotel

Minimum Pay Rate$16.00 per hour

JobCode:FTDKCK

Pay Grade:HOTEL1

Date Written:10/23/2019

RevisionDate:01/01/2024

Responsible for the efficient operation of the hotel front desk through responding to guests’ needs to achieve Odawa Casino Resort standards of quality utilizing established Standards of Service.

Primary Duties & Responsibilities:

• Greet all guests and Team Members in a friendly, openmanner.
• Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
• Receive and record reservations for accommodations either by telephone, e-mail, fax, or inperson.
• Register all hotel guests in current hotel computer software uponarrival.
• Receive payment and issue correct change asrequired.
• Address all guest inquiries andrequests.
• Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Provide guest and fellow team member assistance, instruction, and/orguidance.
• Resolvecomplaints.
• Close guest accounts at the conclusion of theirstay.
• Maintain a clean, organized and safe comfortable work environment for all Team Membersand guests.
• Maintain a professional appearance.
• Attend all meetings as required.
• Complete all required training satisfactorily.
• Maintain the highest level of confidentiality at all times.
• Work at other properties as needed.
• Perform all other duties as assigned within the scope ofthe work

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

We create excitement and memories.

Values:

We create a culture that provides:

1. A fun, rewarding, safe, and consistent environment for our TeamMembers.
2. A warm reception, welcoming environment, and friendlyatmosphere.
3. An optimal entertainment experience through exceptionalservice.
4. Support for the Waganakising Odawak values through Wisdom, Love, Respect,Bravery, Honesty, Humility, andTruth.
5. A contribution and connection to thecommunity.

System Access: Agilysys VisualOne, Synkros

Preference: Applies to Native Americans in accordance with applicable tribal law.

Minimum Qualifications:

• Must have a high school diploma orequivalent.
• Must have at least one(1) year of basic computerknowledge, and ability to quickly learn specialized software programs
• Must read, write and speak English fluently.
• Must have excellent guest service skills.
• Must have excellent written and oral communicationskills.
• Must havegood math skills including the ability to correctly countchange.
• Must be able to stand for extended periods oftime.
• Must be flexible with shift and daysoff with the ability to work overtime, weekends, holidays, and special events, etc., as needed
• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of theposition.
• Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming RegulatoryCommission, and be able to serve in the position under any other applicable law