Job Overview:

We are looking to hire a professional and polished
Hotel / Front Desk Receptionist
for one of our top end client in
Al Ain.
The ideal candidate will have excellent communication skills, a strong sense of customer service, and a keen eye for detail. This role will play a key part in ensuring an exceptional experience for clients, guests, and visitors, aligning with the high-end, professional image of the brand.

As the face of the company, you will be responsible for creating a welcoming environment, managing administrative duties, and providing support to the team while delivering outstanding service to the clients in a luxury real estate setting.

Key Responsibilities:

1. Client & Visitor Relations:

• 
  Greet
  and welcome clients, visitors, and guests in a friendly, professional, and courteous manner, ensuring they feel valued and respected.
• 
  Provide exceptional customer service
  by addressing client inquiries, directing them to the appropriate department, and ensuring their needs are met promptly.
• 
  Offer refreshments
  and maintain a comfortable environment for clients, visitors, and potential buyers during meetings and property showings.
• 
  Ensure that all clients, partners, and guests experience the luxury service expected of a high-end real estate company.

2. Administrative & Reception Support:

• 
  Answer and direct calls
  to the appropriate team members, ensuring timely and accurate communication.
• 
  Schedule appointments
  , property showings, and meetings for brokers, agents, and management staff.
• 
  Manage the reception area
  , ensuring it is always clean, organized, and presentable, in alignment with the company’s luxurious branding and image.
• 
  Maintain office supplies
  and reorder items as necessary.
• 
  Handle
  incoming and outgoing mail
  and packages, ensuring timely distribution to the appropriate recipients.
• 
  Coordinate and manage any special requests from guests or staff, ensuring the highest standard of service.

3. Administrative Assistance:

• 
  Assist the administrative team with various tasks as needed, including managing calendars, coordinating meetings, and preparing documentation.
• 
  Provide
  support to the sales and marketing teams
  , including assisting with preparing presentation materials or property information for clients.
• 
  Maintain and update databases
  (e.g., contact lists, property details, client preferences) to ensure all information is current and accurate.

4. Property Coordination & Marketing Support:

• 
  Coordinate with agents and brokers to ensure
  property listings, promotional materials, and other assets
  are up-to-date and displayed effectively in the office.
• 
  Help arrange and support
  client viewings and open houses
  , ensuring logistics and client comfort are prioritise.
• 
  Assist in preparing
  marketing collateral
  such as brochures, flyers, and presentation materials for properties.

5. Health & Safety Compliance:

• 
  Ensure that the reception area adheres to
  health and safety regulations
  and company policies.
• 
  Maintain an organized and secure environment, safeguarding client confidentiality and sensitive information.

Requirements

Qualifications:

Education and Experience:

• 
  High School Diploma
  or equivalent; additional qualification in hospitality or business administration is a plus.
• 
  Must have
  (3 to 5 years experience) in a receptionist or front desk role
  , preferably in a
  hospitality, or high-end retail environment
  .
• 
  Experience working in a customer-facing role
  with a focus on providing exceptional service in an upscale or luxury setting.

Skills and Competencies:

• 
  Exceptional customer service skills
  with the ability to create a positive and welcoming experience for clients and visitors.
• 
  Excellent communication skills
  , both verbal and written, with a professional and polished demeanour.
• 
  Strong
  organizational skills
  with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• 
  Proficiency in Microsoft Office Suite
  (Word, Excel, Outlook) and experience with office management software or CRM systems.
• 
  Attention to detail
  , particularly in maintaining office standards and ensuring all tasks are completed to the highest level.
• 
  Confidentiality and discretion
  , as you will be handling sensitive client information.
• 
  Problem-solving skills
  , with the ability to remain calm and resourceful under pressure.

Personal Attributes:

• 
  A
  polished, professional appearance
  and strong interpersonal skills, reflecting the luxury and high-end nature of the company.
• 
  Friendly, approachable, and proactive
  with a strong customer-first attitude.
• 
  Ability to work independently and as part of a team, with a positive and adaptable attitude.

Working Conditions:

• 
  Full-time position
  with standard office hours,
• 
  Flexibility may be required based on business needs, especially during property showings, client meetings, or events.
• 
  The role is based in a luxury office environment, requiring professional attire and conduct at all times.

Benefits