Job Description

We are seeking a personable and detail-oriented professional to join our guest services team. In this role, you will serve as the first point of contact for visitors, helping create a welcoming and efficient experience from check-in to check-out. The ideal candidate is organized, service-focused, and able to communicate clearly in a fast-paced hospitality environment.

Responsibilities

• Greet guests warmly and provide prompt, courteous service at the front desk
• Handle check-in and check-out procedures accurately and efficiently
• Answer guest questions, resolve concerns, and provide information about property amenities and local attractions
• Manage reservations, cancellations, and modifications using the property management system
• Process payments, issue receipts, and maintain accurate records
• Coordinate with housekeeping, maintenance, and other departments to support guest needs
• Respond to phone calls, emails, and front desk inquiries in a professional manner
• Maintain a clean, organized, and presentable front desk area
• Follow all hotel policies, safety procedures, and security protocols

Qualifications

• Previous customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Excellent attention to detail and accuracy in handling transactions and reservations
• Ability to remain calm and professional in a busy environment
• Basic computer skills and comfort learning hotel software systems
• Ability to work independently and as part of a team
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed

Preferred Attributes

• Friendly, approachable, and guest-focused demeanor
• Strong problem-solving skills and a positive attitude
• Ability to adapt quickly to changing priorities
• Knowledge of hospitality best practices and service standards

What We Offer

• Opportunity to work in a welcoming and team-oriented environment
• Training and development to support your success
• Competitive compensation based on experience
• Potential for growth within the hospitality organization

If you enjoy helping people, creating memorable guest experiences, and working in a dynamic environment, we encourage you to apply.

Competitive Compensation and Benefits including health, dental and vision insurance along with 401(k) plan. We are an equal opportunity employer and a drug-free workplace. This is a position which will require work on weekends, nights and holidays. Please, no phone calls about this job!

EOE/AA. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.