Job Description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: “Create the Extraordinary”
• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

Front Desk Ambassadors are responsible for proactively greeting guests and promoting kiosk usage for check in and check out transactions. Front Desk Ambassadors are responsible for assisting guests with a variety of questions and concerns, suggesting property outlets, programs, and events; all while maintaining an upbeat and positive attitude and delivering excellent customer service at all times. Front Desk Ambassadors must be able to assist the Front Desk as Agents checking in & checking out guests, opening inventory and all other Front Desk Agent responsibilities when directed to do so.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Proactively greets all guests with the proper introduction, and makes them feel welcome
• Handles all transactions related to checking guests in and out of the hotel per standard operating procedures, often working in the lobby to capture guests as they arrive to use the Front Desk Kiosks for self-service
• Attends to all guest inquiries in an upbeat and positive manner
• Maintains accuracy in cashiering and paperwork
• Assists guests with problems and special requests relating to their stay at Harrah’s Laughlin

WHAT YOU WILL NEED

• Strong communication skills and the ability to interact professionally with guests
• Familiarity with company policies, procedures, and safety regulations
• High school diploma or equivalent
• One or more years of related experience in hospitality, customer service, or a similar role preferred
• Must be able to effectively communicate, read and write in English. Ability to read and write simple lists, memos, and business correspondence.
• Basic math skills (addition, subtraction, multiplication, division)
• Working knowledge of Microsoft Office products

EDUCATION and/or EXPERIENCE

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s), if applicable.

SUPERVISORY RESPONSIBILITIES

None.

LANGUAGE SKILLS

MATHEMATICAL SKILLS

COMPUTER SKILLS

ADDITIONAL REQUIREMENTS

• Ability to stand for extended periods and respond to visual and verbal cues.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.