Job Description

Join the Caesars Entertainment Family

Why Harrah’s & Tropicana Laughlin Are the Employer of Choice!

When you join our team, you’re stepping into a company built on hospitality, teamwork, and exceptional guest service. At Caesars Entertainment, we invest in our people, support career growth, and create an environment where you can thrive.

What Sets Us Apart

• Earn Your Bachelor’s Degree for FREE through Caesars Entertainment & our university partners
• Student Loan Debt Assistance to help lighten your financial load
• A People‑First Culture where every team member is valued
• Affordable Medical, Dental & Vision Plans with flexible options
• 401(k) with Company Match to support your long‑term financial goals
• Caesars Entertainment’s Signature Family‑Style Service that makes our workplace feel like home
• Paid Time Off so you can recharge
• Exclusive Discounts on hotel stays, dining, entertainment, retail, and more

Front Desk Ambassador – Harrah’s Laughlin

Must be 18 years of age or older

We’re looking for a friendly, detail‑oriented Front Desk Ambassador to welcome guests, assist with check‑ins and check‑outs, and ensure a smooth and memorable stay. As the first point of contact for many of our guests, you’ll play a key role in delivering our signature Family‑Style Service.

What You’ll Do

• Greet guests warmly and determine reservation status
• Search reservation systems, print registration forms, verify identification, and obtain signatures
• File and retrieve registration forms during check‑in and check‑out
• Prepare room keys and assign rooms based on guest needs and preferences
• Assist with billing inquiries, adjustments, and refunds
• Block rooms for Groups, VIPs, Sales, and Casino departments
• Perform additional duties as assigned to support front‑of‑house operations
• Maintain availability for scheduled shifts
• Deliver Caesars Entertainment’s Family‑Style Service at all times

What We’re Looking For

• High school diploma or equivalent
• One or more years of related experience in hospitality, customer service, or a similar role preferred
• Strong communication skills and the ability to interact professionally with guests
• Ability to read and write simple lists, memos, and business correspondence
• Basic math skills (addition, subtraction, multiplication, division)
• Working knowledge of Microsoft Office products
• Familiarity with company policies, procedures, and safety regulations

Be Part of Something Legendary

If you’re ready to bring your hospitality skills, professionalism, and warm personality to Harrah’s & Tropicana Laughlin, we’d be proud to welcome you to the Caesars Entertainment family.