Job Description

Joining the team at Residence Inn Washington, DC, National Mall offers a unique and rewarding experience. This hotel is not only conveniently located near iconic landmarks such as the U.S. Capitol Building, the National Mall, and Smithsonian Museums, but also embodies a commitment to excellence and guest satisfaction. Employees benefit from a supportive and dynamic work atmosphere, where teamwork and respect are highly valued, fostering a collaborative environment that encourages personal and professional growth.

Additionally, the hotel's proximity to the Federal Center SW Metro makes commuting easy and convenient. Working at Residence Inn Washington, DC means being part of a community that values safety, cleanliness, and exceptional service, making it an ideal place to grow and thrive in the hospitality industry.

Hotel Front Desk Agent|Night Auditor

Salary Range $18.00 - $19.00 per hour (experience-based compensation)

Front Desk Agents|Night Auditors serve as the face of the hotel, delivering exceptional guest service while ensuring the accuracy of daily financial operations. This role is responsible for managing guest interactions, handling reservations and payments, and performing overnight accounting tasks to support smooth hotel operations.

Essential Functions

• Greet guests warmly and professionally to create a positive first impression of the hotel.
• Check guests in and out efficiently, ensuring accuracy of reservations and billing information.
• Respond promptly to guest inquiries, requests, and concerns, resolving issues with a service-focused approach.
• Answer phone calls, process reservations, and provide information about hotel services and local attractions.
• Maintain awareness of room availability, rates, and hotel promotions
• Perform nightly audit procedures, including posting room and tax charges and reconciling all daily transactions
• Balance cash, credit card, and ledger accounts to ensure accuracy of financial records
• Review and verify registration cards, reservations, and room assignments
• Generate and distribute daily reports to hotel leadership
• Identify and correct discrepancies in financial records
• Act as Manager on Duty during overnight hours, ensuring the safety and security of guests and associates
• Conduct routine property walks and monitor hotel activity during the overnight shift
• Maintain the cleanliness and organization of the front desk and lobby areas
• Communicate key information and overnight activity to the incoming team

Qualifications

• Previous hotel front desk or customer service experience preferred
• Strong attention to detail and ability to handle financial transactions accurately
• Excellent communication and interpersonal skills
• Ability to work independently during overnight hours
• Proficiency in hotel property management systems (PMS) preferred
• Basic math and accounting skills

Work Environment & Schedule

• Ability to work overnight shifts, weekends, and holidays as needed
• Must be able to stand for extended periods and occasionally lift to 25 lbs

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that enhance their quality of life at work and beyond. *minimum 32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.