Crescent Hotels & Resorts

Hotel Director of Housekeeping | Elysee New York

Crescent Hotels & Resorts  •  $110k - $130k/yr  •  New York City, NY (Onsite)  •  2 days ago
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Job Description

The iconic Elysee New York is seeking an experienced Hotel Director of Housekeeping. This is a rare opportunity for a proven luxury hospitality leader to shape the re-emergence of a legendary New York hotel and help define the next chapter of an intimate, highly personalized luxury boutique brand.

The Hotel Director of Housekeeping will lead the housekeeping department to ensure exceptional cleanliness, orderliness, and overall guest satisfaction throughout the property. This leadership role requires a detail-oriented, proactive individual with excellent management skills to oversee daily operations and motivate a diverse team.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with

  • Highly competitive annual salary of $110,000 - $130,000 based on experience
  • Possible bonus eligibility
  • An exceptional benefit plan for eligible associates & your family members
  • 401K matching program for eligible associates
  • Flexible scheduling to allow you to focus on what is important to you
  • Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

Leadership & Team Management
  • Lead, inspire, and develop a high-performing housekeeping team, including supervisors, room attendants, laundry attendants and public area staff
  • Recruit, train, and mentor team members, fostering a culture of accountability, engagement, and continuous improvement
  • Conduct regular performance evaluations and provide coaching and feedback
  • Ensure proper staffing levels and scheduling aligned with occupancy and business needs
Operations & Quality Assurance
  • Maintain the highest standards of cleanliness, presentation, and hygiene throughout the property
  • Conduct routine inspections of guest rooms, suites, and public areas to ensure adherence to luxury brand standards
  • Oversee inventory control, purchasing, and cost management for housekeeping supplies and linens
  • Ensure proper handling and maintenance of equipment and assets
Guest Experience
  • Champion a guest-first mindset, ensuring every space reflects comfort, elegance, and meticulous attention to detail
  • Address guest requests, concerns, and special preferences promptly and professionally
  • Collaborate with Front Office and other departments to ensure seamless guest experiences
Financial & Administrative Management
  • Manage departmental budgets, labor costs, and productivity metrics
  • Analyze performance data and implement strategies for operational efficiency
  • Maintain accurate records, reports, and compliance documentation
Health, Safety & Compliance
  • Ensure compliance with all health, safety, and sanitation regulations
  • Maintain knowledge of OSHA standards and safe work practices
  • Lead sustainability initiatives, including waste reduction and eco-friendly practices
REQUIRED SKILLS/ABILITIES:
  • A minimum of 3 years of experience as an Assistant Director of Housekeeping (or higher) at a Luxury NYC Market Hotel is required.
  • Must have hotel pre-opening experience.
  • Must have experience working with unionized teams and knowledge / understanding of Union Contracts.
  • Must have experience with LQA / Forbes standards.
  • Certification in housekeeping management or hospitality operations
  • Proven leadership, communication, and organizational skills
  • Financial acumen with experience managing budgets and labor costs
  • High attention to detail and commitment to excellence
  • Ability to work flexible schedules, including weekends and holidays
  • Bilingual or multilingual abilities are preferred.
  • Strong knowledge of luxury service standards and hotel operations
  • Proficiency in hotel management systems
Crescent Hotels & Resorts

About Crescent Hotels & Resorts

At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.

Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
Fairfax, Virginia
Year Founded
2001
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