Reporting To
: Travel Manager

Purpose of the Role

ensuring service excellence, and strengthening supplier
partnerships — while protecting the company’s profitability and brand reputation.

Key Responsibilities

• 
  Manage end-to-end hotel accommodation services for
  corporate clients in accordance with approved travel policies and service level agreements (SLAs) / contracts.
• 
  Coordinate hotel reservations, negotiations, and
  confirmations while ensuring cost efficiency, quality standards, and client preferences are met.
• 
  Develop and maintain strategic relationships with hotel
  partners and accommodation suppliers to secure preferred rates and availability.
• 
  Ensure accuracy and compliance of all booking details,
  including contracted rates, room allocations, billing instructions, and cancellation terms.
• 
  Oversee amendments, re-bookings, and cancellations with
  minimal disruption to client travel plans.
• 
  Issue booking confirmations, accommodation vouchers, and
  related documentation in a timely and professional manner.
• 
  Maintain and regularly update hotel databases, rate
  agreements, and supplier records within company systems.
• 
  Address client inquiries, service escalations, and
  accommodation-related issues promptly, ensuring effective service recovery.
• 
  Collaborate closely with internal teams including air
  ticketing, operations, finance, and account management to deliver seamless travel solutions.
• 
  Ensure adherence to company procedures, client contracts,
  and regulatory requirements.
• 
  Monitor accommodation spend, identify cost-saving
  opportunities, and prepare management and client reports as required.
• 
  Support after-hours or emergency accommodation
  arrangements in line with company policies

Requirements

Academic Qualifications and Experience Required

• 
  Diploma or Bachelor’s degree in Hospitality Management,
  Tourism Management, Travel & Leisure Management, Business Administration, or a related field.
• 
  Minimum of 5 years’ relevant experience in hotel
  reservations, travel operations, hospitality coordination, or a similar role within a Travel Management Company, corporate travel
  agency, hotel reservations office, or hospitality environment.
• 
  Training in Corporate Travel Management Systems, Customer
  Relationship Management (CRM) or Hotel Reservation Systems is desirable.
• 
  Working knowledge of hotel reservation systems, corporate
  travel booking tools, and CRM platforms is desirable.
• 
  Experience handling corporate clients, negotiated hotel
  rates, and supplier relationships is highly preferred.

Skills and Competencies Required

1.
Technical & Professional Competencies

• 
  Strong knowledge of hotel reservations, accommodation
  operations, and corporate travel processes.
• 
  Proficiency in hotel booking systems, corporate travel
  management tools, and CRM platforms.
• 
  Understanding of corporate travel policies, rate
  negotiations, and supplier contract management.
• 
  Ability to manage multiple bookings accurately in a
  fast-paced, deadline-driven environment.
• 
  High level of attention to detail to ensure accuracy in
  reservations, billing, and documentation.
• 
  Competence in reporting, data tracking, and accommodation
  spend analysis.

2.
Client Service & Communication

• 
  Excellent customer service orientation with the ability to
  manage corporate and VIP clients professionally.
• 
  Strong verbal and written communication skills.
• 
  Ability to handle client inquiries, complaints, and
  service escalations with discretion and efficiency.
• 
  Strong relationship management skills with clients,
  hotels, and accommodation suppliers.
• 
  3. Organizational & Operational Skills
• 
  Effective time management and prioritization skills.
• 
  Ability to work under pressure and manage last-minute or
  emergency accommodation requests.
• 
  Strong problem-solving and decision-making capabilities.
• 
  Ability to follow standard operating procedures (SOPs) and
  service level agreements (SLAs).

4.
Commercial & Business Acumen

• 
  Cost-conscious mindset with the ability to identify
  value-for-money accommodation solutions.
• 
  Awareness of commercial terms, cancellation policies, and
  negotiated corporate rates.

5.
Personal Attributes

• 
  High level of professionalism, integrity, and
  confidentiality.
• 
  Strong teamwork and collaboration skills across
  departments.
• 
  Adaptability and willingness