Job Description

Year Round

Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities.

BESIDES WORKING SOMEWHERE AWESOME, WHAT’S IN IT FOR YOU?

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
• Discounted skiing and riding for friends and family of eligible employees*
• Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees*
• Free regional bus pass

*Click HERE for more information on our employee benefits!

For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY

The Concierge serves as a knowledgeable and welcoming resource for guests and owners, providing personalized recommendations, arranging activities, and coordinating services to enhance the overall guest experience at the Steamboat Grand. This role builds meaningful connections with guests by anticipating their needs, assisting with transportation, dining, recreation, and special requests, and serving as a trusted source of local knowledge. The Concierge partners closely with internal departments and community businesses to ensure seamless service, accurate communication, and memorable guest experiences while maintaining a high level of professionalism and attention to detail. The ideal candidate is personable, resourceful, and thrives in a fast-paced hospitality environment while delivering thoughtful, solutions-focused service.

A pdf or word document of your resume is required with online application.

ESSENTIAL DUTIES

• Consistently present and reinforce a professional appearance and positive attitude
• Maintain a strong presence in Owner’s Services & Front Desk as needed – perform the check-in and check-out process for guests as required by business volume. Monitor and review agent projects and passdowns to seek opportunities to improve the guest experience.
• Confer regularly with other departments or company personnel (Reservations, Maintenance, Housekeeping, Sales, Accounting, etc.) to plan, coordinate and evaluate activities, services, events, policies, procedures, exchange information, and resolve problems. Act as an effective communicator and offer constructive feedback to other hotel departments in order to improve the quality and service of The Steamboat Grand operations
• Oversee Tangerine MediaRoom & Citrus Link to personalize the guest experience via in-room IPTV systems.
• Adherence to the company information policy, with strict adherence to distribution and use.
• Contact with all owners to provide information, resolve problems with reservations and all facets of unit management with high level of guest service ensuring compliance with company/association policies/procedures
• Must be very familiar with all condominium declarations, bylaws, rules and regulations, articles of incorporations, and protective covenants.
• Distribute regular communication pieces to owners via email, mail, and internet regarding changes, updates, hotel sales blurbs, marketing ventures, etc. as well as plan and coordinate receptions
• Responsible for working with the Rooms Coordinator, Front Desk, Food & Beverage, and Sales teams to coordinate VIP and guest/owner amenities
• Meet with new owners and process new owner paperwork
• Maintain confidential records on all owners and their unit shares
• Communicate weekly with appropriate departments to ensure upkeep of units, fitness center, and pool
• Review arrivals to identify opportunities for upgrades and room moves to improve Owner Revenue.
• Position requires working weekends and holidays as needed
• Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements
• Perform other duties, as needed

REQUIRED QUALIFICATIONS

• At least 2 years’ experience in hospitality industry required
• Must have at least average proficiency with Microsoft Excel, Word, and Outlook
• Experience with Springer Miller reservations systems helpful
• Strong interpersonal, problem solving, and communication skills required
• Must be able to multi-task effectively and maintain professionalism in fast paced environment
• Knowledge of associations helpful
• Ability to problem solve in a highly effective manner and maintain positive relationships with guests and staff, including management, subordinates and co-workers
• Ability to be a consistent role model for company’s Service Excellence standards
• Communicate clearly in English, both verbal / non-verbal, and written
• Employment for this job is contingent upon the successful completion of a background check
• Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards

EDUCATION REQUIREMENTS

• High school diploma or GED equivalent

The base salary range below represents the low and high end of the Steamboat Ski and Resort Corporation salary range for this position. Actual salaries will vary and may be above or below the range based on a range of factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski and Resort Corporation total compensation package for employees. Other rewards may include short-term and long-term incentives.

Steamboat Resort hourly pay range: $20.00 - $23.00 per hour

PHYSICAL REQUIREMENTS

• Must be at least 18 years of age
• Must be able to sit for long periods of time
• Ability to operate computer keyboard

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski and Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Steamboat Ski and Resort Corporation or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Steamboat Ski and Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski and Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.