Job Description
Be Part of Something Beautiful:
At 1 Hotel & Homes Melbourne, we’re redefining luxury through the lens of sustainability. As the first nature-inspired, mission-driven lifestyle hotel brand in the world, we blend exceptional design, local craftsmanship, and restorative hospitality to create a sanctuary that respects the beauty of our planet, right in the heart of Melbourne.
The Opportunity: Concierge Attendant:
We’re searching for passionate, proactive, and people-focused Concierge Attendants to join our team in Casual roles. This is more than a traditional Concierge role- you’ll be immersed in a dynamic, cross-functional position spanning Bell Desk, Concierge, and Valet operations.
Whether you're just starting out or working toward your Les Clefs d’Or Concierge Keys, this is a rare opportunity to grow within a world-class hospitality environment where mentorship and career development are a core part of our culture.
What You’ll Do:
- Deliver warm, genuine service while providing curated recommendations that showcase the best of Melbourne.
- Act as a cross-functional team player across Bell Desk, Concierge, and Valet - responding to guest requests, handling luggage, and coordinating transport and experiences.
- Ensure seamless arrivals and departures through attentive porterage and valet service.
- Maintain up-to-date knowledge of local happenings, dining, arts, and attractions.
- Use technology and internal systems to manage guest needs and service requests efficiently.
- Foster authentic relationships with guests, learning and remembering preferences to personalise future stays.
- Collaborate across departments to create a cohesive and memorable guest experience.
- Uphold our standards of professionalism, sustainability, and purpose-driven hospitality.
What We’re Looking For:
- Full Australian Driver’s License - this is essential for valet responsibilities.
- A good level of physical fitness to perform hands-on tasks such as carrying luggage and supporting guest mobility.
- Computer literacy and confidence using hospitality systems and communication tools.
- Experience in guest services, hotel operations, or a customer-facing role is a plus, but personality, attitude, and service passion are key.
- Curious and knowledgeable (or eager to learn) about Melbourne’s rich cultural and lifestyle landscape.
- Flexible and adaptable to work in a 24/7 hotel environment.
- Calm under pressure with excellent communication and interpersonal skills.
- A professional, polished appearance and a genuine commitment to creating meaningful guest moments.
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Valid Australian working rights (essential).
- Multilingual skills or a strong interest in learning about global cultures are highly valued.
- Ambition to grow within the Concierge path and pursue Concierge Keys is a definite advantage.
Why You’ll Love It Here:
- Work alongside and be mentored by a world-class Concierge team.
- Clear growth pathways with development support toward earning Les Clefs d’Or Concierge Keys.
- A workplace “Designed by Nature” - inspiring, sustainable, and luxurious.
- Birthday and Volunteer Leave.
- Access to wellness programs and discounted private health insurance
- Annual Complimentary Night Stay plus exclusive hotel and dining discounts.
- Global learning and development opportunities through Starwood University.
- A culture that champions recognition, purpose, and connection.
