Job Description

JOB SUMMARY

To ensure all public areas of the hotel are maintained, cleaned, and presented to the highest standard, providing a clean, safe, and welcoming environment for guests and associates.

SCOPE / BUSINESS CONTEXT

A Full-Time position based at the London Marriott Hotel Canary Wharf and Executive Apartments.

Number of Direct Reports: None

Titles of Direct Reports: None

CANDIDATE PROFILE

Experience

Previous experience in housekeeping, cleaning, hospitality, or a related field preferred.

Skills and Knowledge

• Good communication skills (verbal and listening)
• Reliable and trustworthy
• Able to work independently and as part of a team
• Attention to detail
• Customer-focused approach

Education or Certification

• Good level of English essential

SPECIFIC DUTIES

• Smile, meet, and greet guests and associates in a professional and courteous manner.
• Report to work ensuring appearance and presentation meet the required company standards.
• Collect daily assignments, equipment, and supplies from the Housekeeping office at the start of the shift.
• Clean and maintain all public areas including lobby, reception, lounges, corridors, elevators, meeting spaces, public restrooms, fitness centre, and back-of-house areas.
• Ensure all public areas remain clean, tidy, and free of litter throughout the shift.
• Regularly inspect public restrooms, replenishing supplies such as soap, tissue, hand towels, and amenities as required.
• Vacuum, mop, dust, polish, and sanitize assigned areas in accordance with company and brand standards.
• Respond promptly to cleaning requests from guests, associates, and management.
• Report any maintenance issues, damage, or cleanliness concerns to the Supervisor immediately.
• Ensure all cleaning equipment and chemicals are used safely and in accordance with Health and Safety procedures.
• Maintain housekeeping storage rooms and service areas in a clean, organized condition.
• Remove room service trays, glassware, and other items left in public areas and arrange for collection as required.
• Assist with deep-cleaning projects and special cleaning assignments as directed.
• Ensure all areas are presented to Marriott brand standards at all times.
• Be familiar with Brand Standard SOPs and departmental procedures.

MAINTENANCE AND SECURITY

• Ensure lost property found in public areas is handled in accordance with the Lost & Found procedure.
• Ensure the safe use, storage, and return of all equipment and keys issued.
• Report immediately any concerns relating to guest safety or hotel security to the appropriate department.
• Report suspicious persons or activities to the Supervisor without delay.
• Ensure all equipment is maintained in safe working order and report faults promptly.
• Report Health and Safety hazards immediately.
• Comply with established standards of behaviour, discipline, and appearance within the hotel.
• Comply with all Health, Safety, Hygiene, Fire, and Emergency procedures.
• Comply with all environmental and sustainability procedures within the hotel.

OTHER

• Perform other related duties as assigned by management.
• Comply with Marriott International policies and procedures.
• Work hours as required to perform the duties of the position, normally not less than 40 hours per week.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.