Why Work at Hotel Carmichael?
At Hotel Carmichael, Autograph Collection, we set the stage for luxury, artistry, and world-class hospitality in Carmel’s vibrant city center. Featuring 122 elegantly appointed guest rooms, the stunning Feinstein’s Cabaret, and the upscale dining experience of Vivante, our hotel is a destination for refined comfort and unforgettable experiences. Curators at Hotel Carmichael are part of a passionate, service-driven team, bringing elegance, culture, and personalized hospitality to every guest.
DEPARTMENT: F&B
REPORTS TO: Beverage Manager
STATUS: Non-exempt
The Cocktail Server is responsible for providing exceptional beverage service in Coury Hospitality bars, lounges, and outlets. This role ensures guests receive professional, friendly, and efficient experience while adhering to the property’s service standards, safety protocols, and responsible alcohol service guidelines. Cocktail Server works closely with bartenders, food runners, and outlet management to deliver seamless service and enhance guest satisfaction.
PRIMARY JOB DUTIES:
Greet guests promptly and professionally, providing menus and information on beverage offerings.
Take and deliver cocktail and beverage orders accurately and efficiently.
Maintain a clean, organized, and safe work environment, including bar stations, service areas, and guest seating areas.
Provide recommendations and answer questions regarding beverages, cocktails, and pairings.
Check identification to ensure responsible alcohol service and compliance with all laws and regulations.
Collaborate with bartenders and team members to ensure smooth and efficient service.
Handle guest requests, complaints, and feedback promptly and professionally.
Process payments accurately and maintain cash handling procedures when applicable.
Assist with setup, restocking, and closing of the bar or outlet as required.
Participate in team meetings and training to maintain service excellence and product knowledge.
Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.
KNOWLEDGE, SKILLS AND ABILITIES:
High school diploma or equivalent preferred.
Previous experience in cocktail or beverage service preferred but not required; training will be provided.
Knowledge of cocktails, spirits, and beverage service techniques preferred.
Excellent customer service and communication skills.
Ability to work evenings, weekends, and holidays as scheduled.
Must be of legal age to serve alcoholic beverages per local regulations.
PHYSICAL DEMANDS:
Ability to stand and walk for extended periods during shifts.
Ability to carry trays, glasses, and beverages up to 25 pounds.
Ability to bend, stoop, and reach frequently.
Ability to work in a bar or lounge environment, including exposure to heat and crowded conditions.
Ability to work flexible hours including evenings, weekends, and holidays.
This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.
Historically significant. Meticulously preserved. Utterly contemporary.
Each of the historic properties the Ambassador Hotel Collection presents was conceived to be a seamless marriage of historic splendor and modern luxury.
“I can look at the shell of a building and see its potential, both structurally and in the competitive environment,” says Ambassador chairman Paul M. Coury. “Every building has a unique quality you must be true to as you endeavor to merge original architectural integrity and neighborhood with modern luxury amenities...”
This faithful attention to detail is perfectly reflected in the personalized attention that a guest encounters at each Ambassador Hotel in Tulsa, Oklahoma, Kansas City, Missouri, Wichita, Kansas and Oklahoma City, Oklahoma. Think of it as grand style and service on a truly intimate scale.
