Why Work at Hotel Carmichael?
At Hotel Carmichael, Autograph Collection, we set the stage for luxury, artistry, and world-class hospitality in Carmel’s vibrant city center. Featuring 122 elegantly appointed guest rooms, the stunning Feinstein’s Cabaret, and the upscale dining experience of Vivante, our hotel is a destination for refined comfort and unforgettable experiences. Curators at Hotel Carmichael are part of a passionate, service-driven team, bringing elegance, culture, and personalized hospitality to every guest.
DEPARTMENT: Food and Beverage
REPORTS TO: Restaurant Manager
STATUS: Non-Exempt
The Restaurant Supervisor is responsible for overseeing daily front-of-house operations to ensure an exceptional guest experience, smooth service flow, and adherence to established standards. This role leads the team during service, providing direction, support, and real-time coaching to ensure consistency, quality, and efficiency.
PRIMARY JOB DUTIES:
Supervises and directs the prompt, efficient and friendly services of all food and beverage.
Ensures all opening, closing and running side work is completed daily in accordance with standard checklist.
Acts as a liaison between kitchen and front of the house employees and operations.
Assists in the training and development of team members. Ensures employees are trained on the restaurant menu, daily specials, job knowledge, daily operations, guest service and cash-handling and tip policies.
Ensure staff members are maintaining a clean, safe, and sanitary work environment.
Works quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow-through with management.
Provides helpful counsel to those who need assistance.
Provides management with updates regarding employee performance.
Performs additional duties as directed by management.
Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.
KNOWLEDGE, SKILLS AND ABILITIES:
Must be age 21 or older.
Ability to demonstrate leadership through maintaining a high level of responsibility, trust, and heart for service.
Ability to think and communicate clearly in high pressure situations.
Ability to move quickly and gracefully throughout the dining room.
Demonstrate basic math skills with excellent reading, writing and verbal communication skills.
Knowledgeable of the menu, ingredients and cooking techniques. Knowledgeable of drink recipes and pricing.
Ability to confidently make food and beverage pairing recommendations.
Ability to execute professional wine service.
Knowledgeable of pre-check register operation.
Knowledgeable of computer operations and ordering procedures.
PHYSICAL DEMANDS:
Ability to stand and exert fact paced mobility for periods of 4 hours or more with a high energy level.
Ability to lift, balance and carry large oval dining room service trays.
Ability to lift 15-30 pounds and exert fast-paced mobility between the dining room and kitchen for periods of up to 4 hours in length.
This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.
Historically significant. Meticulously preserved. Utterly contemporary.
Each of the historic properties the Ambassador Hotel Collection presents was conceived to be a seamless marriage of historic splendor and modern luxury.
“I can look at the shell of a building and see its potential, both structurally and in the competitive environment,” says Ambassador chairman Paul M. Coury. “Every building has a unique quality you must be true to as you endeavor to merge original architectural integrity and neighborhood with modern luxury amenities...”
This faithful attention to detail is perfectly reflected in the personalized attention that a guest encounters at each Ambassador Hotel in Tulsa, Oklahoma, Kansas City, Missouri, Wichita, Kansas and Oklahoma City, Oklahoma. Think of it as grand style and service on a truly intimate scale.
