Job Description

South Florida’s beacon of hospitality, Pier Sixty-Six Resort returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

Pier Sixty-Six Resort is looking for an exceptional Hotel Business System Analyst to join our dynamic team.

The Business Systems Analyst will oversee all front ends of Hotel operating systems.  Will contribute advanced knowledge to support hotel users with technology.  Responsible for assisting hotel management with planning, decision-making, implementation and maintenance in regards to technology and workflow.  Assist hotel executives, leaders, associates, vendors, owners and guest with workflow and challenges.

Responsibilities

ESSENTIAL JOB FUNCTIONS

• Ensure the consistency and maintainability of existing and new applications by creating, maintaining and enforcing standards and procedures (including SOPs) for implementing technical solutions.
• Applying technical expertise in the following areas to support of “Front End” hotel systems:

• Microsoft Windows Server Operating system and networking features.
• Alice
• HMS hotel PMS
• Hotel POS
• Revinate

• CRM
• Staff security beacons
• Staffing tools
• Microsoft Suite and resources for efficiencies and collaboration & communication
• Profitsword

• Book for Time
• Open Table/ Resy
• Other similar and applicable software

• Manage all aspects of POS operations, i.e., resource scheduling, customer satisfaction, workforce training and development.
• Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.

• Train employees and managers on company procedures and motivational skills and have daily deposit responsibilities.
• Facilitate effective internal communication by serving as liaison between management and departments, sharing information on topics of concern and updates.
• Facilitate inter-departmental communication to effectively provide customer support.
• Provides leadership with training, reporting and analysis tools to help drive business decisions along with collaboration from multiple systems.
• Provides and or manages reporting, bridging systems reporting, ad-hoc reporting

• Ensures that all employee facing systems are set up and utilized to their fullest potential for employee ease of use while maintaining security
• Works directly with department heads and employees on SOP’s with regards to systems/best practices
• Identify areas where systems may need to be introduced or updated
• Creates guides and or handbooks for workflow

Qualifications

• 2 years prior experience in similar role required.
• College degree in computer science or related preferred.
• Experience with current hotel operating systems preferred.
• Knowledge of PC software such as MS Windows, MS Office.
• Working knowledge of smart phones required.
• Excellent communication skills, both written and verbal.
• Flexible scheduling

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program.
• Paid time off/sick time
• Participation in a 401(k) plan with a company match.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort