Job Description

Location: Westlake Village, CA

Job Type: Part-Time

Classification: Non-Exempt (eligible for overtime)

Hourly Pay Range: $16.90 per hour + tips- $16.90 per hour + tips

Availability: Must have open and flexible availability based on hotel occupancy; weekend availability is required

We are seeking a polished and service-oriented Bell Attendant to join the team at Westlake Village Inn & Spa. This role is responsible for delivering a refined arrival and departure experience, anticipating guest needs, and upholding the property’s high standards of hospitality, professionalism, and personalized service.

• Deliver a refined and personalized arrival and departure experience by warmly greeting guests, assisting with luggage, and escorting guests while providing clear information about hotel services and amenities.
• Respond promptly and professionally to guest requests, including directions, transportation arrangements, and local recommendations, ensuring a seamless luxury experience.
• Handle, transport, and store guest luggage (including use of carts and equipment) with the highest level of care, maintaining organization, cleanliness, and readiness of lobby and service areas.
• Uphold safety, security, and confidentiality standards by monitoring guest belongings, following proper handling procedures, and reporting concerns as appropriate.
• Collaborate effectively with front office and housekeeping teams to anticipate and fulfill guest needs in a timely and discreet manner.

Requirements

Qualifications

• Previous experience in a luxury hotel or hospitality environment preferred.
• Strong communication and interpersonal skills with a professional, polished demeanor.
• Ability to provide exceptional guest service in a fast-paced environment.

Requirements

• Must possess a valid driver’s license
• Ability to communicate effectively with guests and team members, including speaking, listening, and understanding information in English, with or without reasonable accommodation.

Education and/or Experience

• High School Diploma or equivalent required.
• Previous customer service experience, especially in hospitality, is preferred but not required.
• Must possess a valid driver’s license

Physical Demands

• Ability to perform essential job functions, including handling guest luggage (up to 50 lbs) and pushing or pulling equipment such as bell carts (up to 200 lbs), with or without reasonable accommodation.
• Ability to stand, walk, and move throughout the property for extended periods, with or without reasonable accommodation.

Equal Employment Opportunity

The Westlake Village Inn & Spa is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, sex, gender identity, gender expression, sexual orientation, age, disability, religion, pregnancy, genetic information, protected veteran status, or any other legally protected characteristic under federal, state, or local laws.

* Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time. This job description is not intended to be a complete list of all responsibilities, duties, or skills required and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.