Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world class employee experience and company culture.

About the location:

Nile side Egyptian glamour; a sleek setting, our Hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning r hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 unit, a heated swimming pool, Spa and Fitness Center, and 11 food and beverage venues.

Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.

[Hotel Assistant Manager]

Four Seasons Hotel Cairo at The First Residence

Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced [Hotel Assistant Manager] who shares our passion for excellence and is enthusiastic about creating the ultimate experience.

About the role:

[Hotel Assistant Manager]who shares our passion for excellence and is enthusiastic about creating the ultimate experience.

What You Will Do

Manage and oversee the day-to-day operations of the organization

• Ensure excellent customer service by interacting with customers and addressing their concerns and needs
• Manage and lead a team of employees, including hiring, training, scheduling, and performance management
• Develop and implement policies and procedures to ensure efficient and effective operations
• Coordinate with other departments to ensure seamless delivery of services
• Monitor and analyze financial and operational performance and make recommendations for improvement
• Maintain a safe and secure working environment for employees and customers
• Resolve customer complaints and issues in a timely and professional manner
• Manage inventory and ordering of supplies and equipment
• Ensure compliance with company policies and procedures and relevant laws and regulations

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred
• Proven experience as a Duty Manager or similar role
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Knowledge of financial and operational management principles
• Familiarity with customer service principles and practices
• Ability to work flexible hours, including evenings and weekends, as needed

What You Bring

• Requires a working knowledge of division operations.
• Working knowledge is generally learned on-the-job.
• Requires ability to operate computer equipment and other [Front Desk] systems.
• Requires reading, writing and oral proficiency in the English language.
• More than 1 year experience.
• Native Arabic Speaker
• Have authorization of citizenship

What We Offer:

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary dry cleaning for employee uniforms/ business attire.
• Complimentary employee meals
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals.
• Dental and medical/disability/life insurance
• Retirement pension plan
• Employee service awards
• Annual employee party/social and sports events

Schedule & Hours

Full–time job with 5 working days a week.