At Mama, we believe that our employees are our strongest asset. Whatever your role, we are all here to make the guest experience as memorable as possible.
Our mission is simple: to bring small moments of happiness to people.
In our Mama’s, each one more original than the last, this uniqueness is reflected in the image of our talents which we recruit; we are committed to promoting good vibes and strong human values.
Our growth isn’t just about opening new hotels. Our teams benefit from a strong culture that prides itself in internal development & international mobility. At Mama, it’s not a question of diploma or years of experience.
Joining us is above all, a human adventure shaped in the very image of our founders, the Trigano family.
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Our commitment to diversity and inclusion:
Mama is an inclusive company and our ambition is to recruit and promote diverse talents.
What you will do🤩
1. Customer Experience (Hotel & Restaurant)🕺🫡💃
• Be the face and soul of the customer experience at the hotel, especially in the restaurant and rooftop.
• Accompany VIP guests, ensuring every detail is prepared to impress.
• Play an active role in complaint management with empathy, speed, and a solution-focused mindset.
• Respond to online reviews and feedback.
• Be a constant presence in the operation – you’re where the customer is.
2. Team & F&B Operation Management 😎
• Lead the restaurant host team, ensuring a warm, efficient welcome aligned with Mama’s spirit.
• Manage the restaurant’s reservation system.
• Know how to fill the restaurant – promotions, table sales, and upselling in a natural way.
• Work rotating shifts, adapting your schedule to operational needs.
3. Customer Relations & Loyalty 😁
• Develop and maintain an active, organized customer database.
• Work with CRM tools, getting to know our guests and their habits to personalize their experience.
• Develop and energize the F&B loyalty program, building real connections with our clients.
• Maintain and grow a local and international network that enhances the experience at Mama.
4. Teamwork & Internal Communication 💪🏼🫶🏼
• Collaborate with all departments – F&B, Housekeeping, Front Desk – ensuring consistency and excellence in service.
What we’re looking for 👀
• Previous experience in Guest Relations or similar roles in hospitality or lifestyle restaurants.
• Experience in F&B environments and a genuine love for direct customer interaction.
• Experience with restaurant reservation systems.
• Excellent communication skills in Portuguese and English (French is a plus!).
• Positive attitude, contagious energy, and a passion for teamwork.
• Organized mindset, attention to detail, and customer service focus.
• Solid understanding of restaurant operations – you know how everything works and where you can make a difference.
RECRUITMENT PROCESS
We’re sure you know the beat 🎶
1st verse: We set up a first telephone interview with our Talent Team if your application moves to our rhythm.
Chorus : After the successful telephone interview, our General Manager we’ll see you at Mama or in our offices! Be ready! (chorus x2 depending on the position)
Last verse: Mama won’t leave you wondering; you will have an answer from us whether it’s 👎 or 👍.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
