Job Description

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Mercure Newcastle offers the best location Newcastle has to offer. Jaw dropping coastline, the vibrant foreshore, exciting nightlife, and beautiful beaches worth dipping your toes in to are just some of the many charms of this coastal city. Newcastle is the gateway to both the magical Hunter Valley Wine Region and the Lake Macquarie area, providing a convenient location to base yourself during your NSW adventures.

Mercure Newcastle offers 131 guest rooms, outdoor pool, 4 conference rooms and a restaurant and bar catering to a wide range of travelers.

Closer to home, and conveniently located in beautiful Newcastle on NSW's coast, the Mercure Newcastle is looking for a Part Time Hotel All-Rounder to join the team. Only 2 hours from Sydney but classified as “regional" for some visa requirements a sea change may be just what you are looking for.

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between
• Often be the first point of contact for guests and visitors
• Shifts in Food & Beverage & Front Desk
• Complete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations in the restaurant, delivering food and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program

Qualifications

Your Skills and experience include:

• Previous customer service experience, preferably in a Hotel environment
• Strong knowledge of computer systems including Microsoft Office and preferably in Opera
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
• Strong communication skills and pride in personal presentation
• Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest
• A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
• Must have valid RSA (Responsible Service of Alcohol) or willingness to obtain one before starting

Additional Information

What’s in it for you

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed!