Job Description

The Hotel Administrator is pivotal in managing the hotel's Lost & Found program with the highest level of integrity and customer service, while also providing essential administrative support to ensure smooth day-to-day hotel operations. The ideal candidate will be a proactive problem-solver with excellent communication skills.

Lost & Found Management (Primary Focus):

• Manage the entire Lost & Found lifecycle, from initial retrieval to final disposition.
• Retrieve, accurately log, tag, and securely store all lost items from Security and Housekeeping departments on a daily basis.
• Meticulously enter all lost and found items into the Reunitus tracking system.
• Proactively investigate and contact guests to reunite them with their lost belongings.
• Coordinate the timely and secure packaging and outbound shipping of claimed items.
• Maintain the Lost & Found storage room, ensuring it is clean, organized, and secure with labeled shelving and storage systems.
• Keep precise records of all items, including detailed descriptions, dates, and final dispositions.

General Administrative Duties:

• Provide general administrative support to hotel management and other departments as needed.
• Purchase, manage, and maintain an appropriate inventory of office supplies.
• Coordinate the maintenance, repairs, and deployment of office equipment (e.g., printers, copiers).
• Answer, screen, and direct incoming telephone calls in a professional and courteous manner.
• Maintain and organize a current set of office records and files.

• High school diploma or equivalent.
• Minimum of one (1) year of experience in a customer-facing role.
• Proven data entry skills with a strong emphasis on accuracy and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel).
• Superior customer service and interpersonal skills.
• Ability to read, write, and speak English fluently.
• Professional appearance and demeanor.
• Must be able to work a flexible schedule, including nights, weekends, and holidays as required.
• Preferred previous experience in a hotel or hospitality environment.
• Familiarity with a Lost & Found tracking system (e.g., Reunitus) or similar property management software.
• Career interest in the hospitality industry.

ADDITIONAL REQUIREMENTS

• Exceptional organizational and time-management skills.
• Ability to work effectively both independently and as part of a team.
• High level of honesty and discretion when handling sensitive guest property.
• Ability to lift and carry boxes and items up to 25 pounds.
• Must be able to bend, reach, kneel, and stand for extended periods while organizing storage.
• Must be able to work efficiently in a fast-paced environment and manage multiple priorities.