We are seeking a highly organized and service-driven Hotel Admin to support the ongoing operations of our new luxury hotel. This pivotal role provides cross-functional support to all departments, ensuring excellence in hiring, onboarding, training, compliance, and employee experience.

The Hotel Admin will work closely with department heads to coordinate pre-opening activities, implement brand and operational standards, and foster a positive, performance-driven culture. This role also delivers ongoing administrative and tactical support, helping to optimize day-to-day operations and maintain seamless communication across all areas of the hotel.

Ideal candidates will bring strong leadership, exceptional organizational skills, and a passion for creating a world-class employee and guest experience.

Job Specifications:

• Starting Wage: $70,000.00 - $80,000.00 + annual bonus
• Employment Type: Year Round
• Shift Type: Full Time
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Responsibilities:

• Internal Guest Service Excellence
  Partner with the General Manager to ensure an exceptional service culture for all internal team members across departments.
• Team Performance & Development
  Monitor and support team member performance through supervision, scheduling, coaching, evaluations, and professional development. Recognize and reward achievements to foster engagement and morale.
• Recruitment & Onboarding
  Lead recruitment and interview processes, including international hiring efforts. Manage onboarding tasks such as credential setup in Kindred’s systems, I-9 verification, training assignments, and RockResort/Kindred Orientation
• Training & Compliance
  Oversee ongoing training initiatives to maintain brand standards and regulatory compliance. Ensure a clean, safe, and compliant work environment throughout all operational areas.
• Employee Engagement & Recognition
  Support all employee recognition programs and actively contribute to a positive workplace culture. Serve as a resource for team members across departments, ensuring timely communication and follow-up.
• Administrative Support & Reporting
  Prepare and generate required operational and HR reports. Provide accurate and timely information to Front Desk, Guest Services, and Accounting teams.
• Guest Experience Leadership
  Serve as a visible and engaged presence on the property, creating a “WOW” experience from first guest contact through their stay. Set the tone for world-class service at every interaction.
• Operational Support & Flexibility
  Support all departments with tactical and administrative needs. Maintain workplace standards and assist with daily hotel operations as needed, including weekends and holidays.
• Communication & Responsiveness
  Respond to internal and external emails and inquiries within 48 hours. Promote a collaborative and service-oriented work environment through clear and consistent communication.
• Other Duties
  Perform additional responsibilities as assigned to support the smooth and successful operation of the hotel.

Job Requirements

• Experience working with Vail’s systems and departments
• Able to fully support reading, writing, conversations and training in both English and Spanish.
• Intermediate Excel - required
• Detail oriented on assigned tasks and the ability to follow through to a conclusion
• Strong communication skills
• Ability to take ownership of projects and drive production through completion
• Ability to work successfully in a strong team environment
• Ability to learn new systems quickly - required