Job Description

Founded in 2000, Whistler Platinum is an exclusive property management and luxury accommodation company, providing homeowners with unrivaled property management and guests with exceptional accommodation, vacation planning, and personalized concierge services. Our mission is to go above and beyond—making homeownership easy and our guests’ vacations memorable.

Join our Team!

The Hot Tub Services Technician is a specialized role responsible for the care, maintenance, and quality control of hot tubs across Whistler Platinum’s luxury portfolio. This position plays a critical role in the guest experience by ensuring all hot tubs are clean, safe, fully operational, and always maintained to the highest standards.

The ideal candidate is detail-oriented, reliable, safety-conscious, and comfortable working independently while collaborating closely with Property Services, Maintenance, and Guest Services teams.

What will I be doing?

• Perform scheduled hot tub servicing, including water testing, chemical balancing, draining, refilling, and cleaning.
• Inspect hot tubs for mechanical issues, leaks, and wear, escalating repairs as required.
• Complete minor repairs and troubleshooting (filters, jets, lids, sensors, error codes).
• Ensure all hot tubs meet health, safety, and company standards prior to guest arrivals.
• Respond promptly to hot tub-related service requests and urgent issues.
• Accurately document all service activity and work orders in internal systems (e.g., Breezeway).
• Maintain inventory of chemicals, filters, and related supplies.
• Safely transport and handle chemicals in accordance with WHMIS guidelines.
• Communicate clearly with Operations, Maintenance, and Guest Services teams regarding service status or concerns.
• Support seasonal maintenance, winterization, and start-up processes.
• Always Uphold Whistler Platinum’s luxury presentation standards.

Our Ideal Candidate

• 1–3 years of experience in hot tub, pool, or spa maintenance preferred.
• Strong understanding of water chemistry and safe chemical handling.
• Mechanical aptitude with ability to troubleshoot common hot tub issues.
• High attention to detail and commitment to quality.
• Comfortable working outdoors year-round in all weather conditions.
• Strong time management and ability to work independently.
• Confident using digital tools and mobile work-order systems.
• Valid driver’s license required.
• Flexible availability, including weekends and holidays as required.

Why work for Whistler Platinum?

• Competitive hourly wage ($25–$28/hr, based on experience).
• Extended Health Benefits (after 12 months).
• Annual Health Spending Account for Ski/Snowboard pass or other recreational expenses.
• Supportive team environment with staff socials and company events.
• Flexible scheduling to enjoy the Whistler lifestyle.
• Discounts on Whistler activities and experiences.

Growth Path

This role offers opportunities to expand into advanced spa systems, cross-training within the Maintenance team, or progression into a senior or lead technical position as the portfolio grows.

Visa Requirements:
You must be legally eligible to work in Canada. We are unable to assist in obtaining Canadian work authorization.