Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Loews Portofino Bay Hotel

Join the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino, Italy.

Job Specific

• Supervises restaurant activities in absence of Manager

• Controls Reservation Book, accepts reservations and enters them accurately into the record

• Maintains guest history files and uses information to enhance repeat guests experience

• Assigns work stations and pre-meal side work, inspects dining room and service areas to ensure completion of all tasks prior to start of meal period

• Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability

• Inspects menus to ensure cleanliness and acceptability

• Greets guests in a polite professional manner

• Determines guest needs, verifies table availability, assigns appropriate table for seating

• Guides guests to appropriate table

• Assists guests with seating, and presents menu

• Ensures removal of unnecessary place settings at occupied tables

• Notifies server of guest seating, and communicates any special needs or requests

• Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate team member

• Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard

• Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks

• Other duties as assigned

General

• Promotes and applies teamwork skills at all times

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

• Is polite, friendly, and helpful to guests, management and fellow team members

• Executes emergency procedures in accordance with hotel standards

• Complies with required safety regulations and procedures

• Attends appropriate hotel meetings and training sessions

• Maintains cleanliness and excellent condition of equipment and work area

• Complies with hotel standards, policies and rules

• Recycles whenever possible

• Remains current with hotel information and changes

• Complies with hotel uniform and grooming standards

Qualifications

• Host/Hostess experience preferred.

• Proven experience working in high-volume Food and Beverage operations preferred.

• Strong organizational skills.

• Excellent guest service skills.

• Ability to communicate effectively in English verbally with team members, leaders and guests required.

• Must be able to work a flexible schedule, nights, weekends and holidays as required.