Job Description
Full Time (Part Time also available) Host/Hostess - Morada Bay Beach Cafe, Mile Marker 81.6, Islamorada, Florida Keys
Morada Bay Beach Cafe is looking for a welcoming and professional Host/Hostess to join our team. In this role, you'll be the first point of contact for our guests, playing a vital part in creating a warm and inviting atmosphere at our unique beachside café.
Job Responsibilities
Guest Service
- Greet and warmly welcome guests, ensuring they feel valued and comfortable.
- Maintain a professional appearance and uphold the resort's high standards.
- Be friendly, cheerful, and courteous, enhancing the guest experience.
- Provide accurate information and respond positively to guest inquiries.
- Promote the resort’s amenities and services with your knowledge and effective selling skills.
- Address and resolve guest questions and complaints with supervisor support.
Preparation
- Set up the host stand, manage reservations, and optimize dining space for guest satisfaction.
- Maintain an accurate station chart and understand server capacity for optimal service.
- Handle reservations and provide information about the restaurant and hotel amenities.
- Inspect and maintain menus for quality and appearance.
- Assist with special projects, such as menu changes.
- Ensure proper table setup and cleanliness.
Skills and Experience
- Excellent interpersonal and communication skills.
- Ability to create a welcoming and inviting atmosphere.
- Professionalism in handling guest inquiries and issues.
- Authorization to work in the United States.
Benefits for Full-Time Employees
- 401(k) with employer matching.
- AD&D insurance.
- Dental, health, and vision insurance.
- Employee discounts at Northwood Hotels.
- Flexible spending and health savings accounts.
- Life insurance.
- Paid Time Off and 8 Paid Holidays.
As a Host/Hostess at Morada Bay Beach Cafe, you'll be a key player in our team, contributing to the memorable experiences of our guests in one of the most beautiful settings in the Florida Keys. We look forward to welcoming someone who is passionate about providing excellent service and enjoys working in a dynamic, scenic environment.
Qualifications
As the first person to greet and welcome guests, the restaurant host is a critical link to guest satisfaction. The host greets and seats guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner that results in maximum satisfaction. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
